FAQ & Shipping Fee

HOW DO I PAY? 

We accept payments through Paypal & Credit Card only.

HOW LONG DOES DELIVERY TAKE?

Kindly note that orders placed 23:59 will take 3-4 business days for delivery during non-sales period. Whereas during sales period it may prolong delivery time due to exceptional volume to be handled.Rest assured, We will be making our best effort to get your purchase as soon as possible.

 

RETURN & REPLACEMENT POLICY? 

All our order will shipped via registered mail with tracking numbers. Kindly note that only products purchased from www.smib.com.sg may be returned for refund or replacement. All returns and replacement will have to be filed within 7 days from the date of receive. We will assist with a refund or replacement if your order is lost, arrived damaged or defective.

Referencing your order number to info@smib.com.sg is essential so as to allow our customer service to facilitate faster processing for you. 

HOW MUCH IS THE SHIPPING FOR SINGAPORE ? 
We offer free shipping for purchase above SGD 49 for Singapore. 
A shipping charge of SGD3.99 applies for purchase under SGD 49.

DO YOU SHIP INTERNATIONALLY? 

Our Shipping rate for Malaysia is SGD 15 flat rate.  

Our Shipping rate for outside Singapore & Malaysia is SGD 49 flat rate. 

 

 

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