FAQ

HOW DO I PAY? We accept payments through Paypal & Credit Card only.

HOW LONG DOES DELIVERY TAKE? Kindly note that orders placed 23:59 will take 3-4 business days for delivery during non-sales period. Whereas during sales period it may prolong delivery time due to exceptional volume to be handled.Rest assured, We will be making our best effort to get your purchase as soon as possible.

HOW MUCH IS THE SHIPPING? We offer free shipping for purchase above SGD 49. A shipping charge of SGD3.99 applies for purchase under SGD 49.

RETURN & REPLACEMENT POLICY? All our order will shipped via registered mail with tracking numbers. Kindly note that only products purchased from www.smib.com.sg may be returned for refund or replacement. All returns and replacement will have to be filed within 7 days from the date of receive. We will assist with a refund or replacement if your order is lost, arrived damaged or defective.

Referencing your order number to info@smib.com.sg is essential so as to allow our customer service to facilitate faster processing for you. 

DO YOU SHIP INTERNATIONALLY? smib.com.sg is a dedicated website for our Singapore customers. We currently ship only within Singapore borders for orders placed here.