Shipping / Delivery Information
At SMiB Online we want our customers to be completely satisfied with their purchase. Please read through our Shipping Delivery and Returns policy prior to making a purchase from our website.
For Singapore orders :
Delivery for Singapore will take 2-3 working days. However deliveries may prolong during sales periods and festive seasons. Rest assured, we will be making our best effort to get your purchase as soon as possible.
SMiB Singapore will not cover any return shipping fee for unattempted delivery, exchange, postal code and wrong address input and change of mind.
*Buyer are responsible for ensuring the input of postal code and address is correct before you confirm the order.
*We are not responsible for lost of parcel due to input of wrong postal code and address.
For Overseas orders :
SMiB will not cover any return shipping fee for overseas orders. For return from countries outside Singapore, buyer will be liable for the cost of shipping fee. Kindly refer to the table for shipping fee and this will be the return shipping fee (shall be borne by buyer) should buyer choose to reject parcel at doorstep / return or cancel order.
SMiB Singapore will not cover any return shipping fee for unattempted delivery, exchange, postal code and wrong address input and change of mind. Buyer are responsible for ensuring the input of postal code and address is correct before you confirm the order. We are not responsible for lost of parcel due to input of wrong postal code and address.
Kindly refer to the table for shipping fee and estimated delivery timing after your parcel is being dispatched from warehouse. Covid-19 has impacted the international movement of people and goods as countries implement additional border controls and restrictions. (Please note that unexpected circumstances might result in late deliveries beyond our control)
Please also note that international orders (Malaysia, Zone 1, 2 and 3) may be subjected to Customs Duties and Taxes which we are not liable for. We ship DDU (Delivery Duty Unpaid). The exact amount of such fees are determined by your local customs laws. We recommend checking with your local customs office for more information on import taxes, customs duties, and handling fees.This means the prices displayed on our e-store do not include taxes and duties. You may be charged for taxes levied by the country you are shipping to. Payments of these charges might be necessary to release your order from native customs. SMiB doesn't collect any portion of such fees and cannot be held liable for any taxes, duties, tariffs, or other fees assessed.
*We have no control over these charges and we can’t tell you what the cost would be, as custom policies and import duties vary widely from country to country.
*Buyer are responsible for ensuring the input of postal code and address is correct before you confirm the order.
*We are not responsible for lost of parcel due to input of wrong postal code and address.
|
Countries |
Shipping Fee |
Delivery |
|
| Singapore |
$3.99 TracX Logis FREE shipping for purchase above $49 |
Estimated within 2-3 working days | |
| Malaysia |
$10 DHL (Up to 3kg) FREE shipping for purchase above RM299 |
West - Estimated within 2-4 working days East - Estimated within 4-8 working days *Excluded Customs Duties and Taxes if apply* |
|
|
Zone 1: Brunei, Hong Kong, Indonesia, Macau, Philippines, Taiwan Thailand |
$40 (Up to 3kg) |
Estimated within 4-8 working days *Excluded Customs Duties and Taxes if apply* |
|
|
Zone 2: Australia, India, Japan, Korea, New Zealand |
$50 (Up to 3kg) |
Estimated within 4-8 working days *Excluded Customs Duties and Taxes if apply* |
|
|
Zone 3: Belgium, Canada, Denmark, France, Germany, Laos, Myanmar, |
$70 (Up to 3kg) |
Estimated within 4-8 working days *Excluded Customs Duties and Taxes if apply* |
|
Ref: 4613
If you haven't received your parcel within 7 days after it's been shipped, please reach out to us as soon as possible.
For any issues reported after 7 days, we may not be able to assist as it falls outside our support period.
If you require any further assistance, kindly drop us an email at info@smib.com.sg and we will get back to you the soonest!