Frequently Asked Questions

SMiB products are scientifically formulated with a scalp first approach to target specific hair and scalp concerns. Find the solution that best fits your needs below:

• Struggling with hair loss, thinning or reduced volume? View our Anti Hair Loss collection here. https://www.smib.com.sg/collections/best-hair-loss-products
  
  

• Worried about grey hair, scalp aging or loss of collagen?
  Explore our Anti-Aging / Grey Hair collection here.
  https://www.smib.com.sg/collections/anti-aging-series

•  

We understand that every step matters when it comes to caring for your scalp and hair. To achieve the best results, we kindly recommend following the step-by-step guide for your selected series. 

You may refer to the links below:

Anti Hair loss Series: 
https://www.smib.com.sg/blogs/how-to-use/4-easy-step-to-use-smib

Anti Grey Hair Series:
https://www.smib.com.sg/blogs/how-to-use/how-to-use-color-change-shampoo

Coral calcium is one of the key ingredients in our Anti Hair Loss (innaBi) series. It helps support a healthy scalp environment by maintaining moisture balance, easing dryness and protecting the scalp barrier. This may also help reduce scalp discomfort over time.

To learn more, please refer to: https://www.smib.com.sg/blogs/calcium-benefits/about-calcium

Our Plasma Scalp Massager is part of the SMiB Anti Hair Loss series developed to support scalp health and improve hair vitality. With plasma technology and 10,000 micro-vibrations per minute, it promotes scalp metabolism, enhances absorption of our coral calcium scalp essence, helps control scalp bacteria and stimulates follicle cell activity, all working together to support effective hair growth.

To learn more, you may refer to What is plasma and click the link below: 
https://www.smib.com.sg/blogs/plasma-benefits/what-is-plasma

SMiB is a research and development brand that prioritises scalp health. Each of our series goes through its own clinical testing based on its formulation and purpose. 

The clinical trial for our Anti Hair Loss series was conducted by P&K Skin Research Center in Korea. You may view the report at the link here: https://www.smib.com.sg/blogs/news/p-k-skin-research-center

The clinical trial for our Anti Aging series was conducted by OATC Research Center in Korea and is Vegan Certified by the Korea Agency of Vegan Certification and Services Inc. You may view the report at the link here:

The clinical trial for our Anti Frizz and Repair series was conducted by ProbeM Skin Research Centre in Korea. You may view the report at the link here:

The Plasma Scalp Massager comes with a six-month warranty starting from the date of purchase.

For full warranty terms and conditions, please refer to: https://www.smib.com.sg/pages/warranty

SMiB products are scientifically formulated with a scalp first approach to target specific hair and scalp concerns. Find the solution that best fits your needs below:

• Struggling with hair loss, thinning or reduced volume? View our Anti Hair Loss collection here. https://www.smib.com.sg/collections/best-hair-loss-products
  
  

• Worried about grey hair, scalp aging or loss of collagen?
  Explore our Anti-Aging / Grey Hair collection here.
  https://www.smib.com.sg/collections/anti-aging-series

•  

We understand that every step matters when it comes to caring for your scalp and hair. To achieve the best results, we kindly recommend following the step-by-step guide for your selected series. 

You may refer to the links below:

Anti Hair loss Series: 
https://www.smib.com.sg/blogs/how-to-use/4-easy-step-to-use-smib

Anti Grey Hair Series:
https://www.smib.com.sg/blogs/how-to-use/how-to-use-color-change-shampoo

Coral calcium is one of the key ingredients in our Anti Hair Loss (innaBi) series. It helps support a healthy scalp environment by maintaining moisture balance, easing dryness and protecting the scalp barrier. This may also help reduce scalp discomfort over time.

To learn more, please refer to: https://www.smib.com.sg/blogs/calcium-benefits/about-calcium

Our Plasma Scalp Massager is part of the SMiB Anti Hair Loss series developed to support scalp health and improve hair vitality. With plasma technology and 10,000 micro-vibrations per minute, it promotes scalp metabolism, enhances absorption of our coral calcium scalp essence, helps control scalp bacteria and stimulates follicle cell activity, all working together to support effective hair growth.

To learn more, you may refer to What is plasma and click the link below: 
https://www.smib.com.sg/blogs/plasma-benefits/what-is-plasma

SMiB is a research and development brand that prioritises scalp health. Each of our series goes through its own clinical testing based on its formulation and purpose. 

The clinical trial for our Anti Hair Loss series was conducted by P&K Skin Research Center in Korea. You may view the report at the link here: https://www.smib.com.sg/blogs/news/p-k-skin-research-center

The clinical trial for our Anti Aging series was conducted by OATC Research Center in Korea and is Vegan Certified by the Korea Agency of Vegan Certification and Services Inc. You may view the report at the link here:

The clinical trial for our Anti Frizz and Repair series was conducted by ProbeM Skin Research Centre in Korea. You may view the report at the link here:

The Plasma Scalp Massager comes with a six-month warranty starting from the date of purchase.

For full warranty terms and conditions, please refer to: https://www.smib.com.sg/pages/warranty

Please make sure all the following steps are completed correctly to activate the promo code:

1. 1.Add one (1) PWP item to your cart.
   👉 Click here to add the PWP product: www.smib.com.sg/11pwp
   (Make sure you select the correct country before checkout.)
   
   

2. 2.Spend at least $100 / RM360 or more (excluding the PWP item) to qualify.
   
   

3. 3.Enter the correct promo code at the checkout page:

   • *Singapore: PWP11

   • *Malaysia: PWP11MY

   • *International: PWP11

This promotion can’t be used together with other promo codes, discounts, or vouchers.

If you still face any issues, feel free to email us at info@smib.com.sg for assistance.
👉Click here to contact us : www.smib.com.sg/contact

Shopping on our Official E-shop offers the best value and exclusive perks:

Guaranteed lowest price across all platforms

Receive 500 points when you create an account Join Here https://www.smib.com.sg/account/register

Spin and Win a free shampoo or gift for first-time shoppers

Fast and reliable delivery from our Singapore and Malaysia warehouse

Enjoy exclusive rewards such as point earning and redemption, birthday specials and our referral program

Visit our website and click Rewards - Join now to learn more about how to earn and use your points. https://www.smib.com.sg/account/register

Once your payment is successfully completed, your order will be confirmed within 3 working days. A confirmation email will be sent to you, do check your inbox and spam folder, just in case it ends up there.

If you need to make changes to your order, please email us with your purchase order immediately at info@smib.com.sg or contact us using the link below and our team will be happy to assist you. 

https://www.smib.com.sg/pages/contact-us

We will make our best effort to assist you before your order is processed for shipping. Once it has been dispatched, we’re unable to make further changes. 

You can find your order number in the confirmation email sent to you after completing your purchase.

Please make sure your promo code meets the terms and conditions stated such as minimum spend requirements or valid usage dates. Only one discount code can be applied per checkout.

If it still doesn’t work, don’t worry just drop us an email at info@smib.com.sg or contact us using the link below and our team will be happy to assist you.

http://smib.com.sg/contact

We don’t take phone orders as all purchases go through our website. This helps us keep your payment and delivery details secure and ensures everything’s properly tracked in our system.
If you ever need help placing an order, just drop us an email at info@smib.com.sg or contact us using the link below and our team will guide you through it.

http://smib.com.sg/contact

Yes, you can still find SMiB on Lazada and Shopee. However shopping on our official E-shop offers the best value and exclusive perks:

Guaranteed lowest price across all platforms

Receive 500 points when you create an account (Join Here) https://www.smib.com.sg/account/register

Join Here Spin and Win a free shampoo or gift for first-time shoppers

Fast and reliable delivery from our Singapore and Malaysia warehouse

Enjoy exclusive rewards such as point earning and redemption, birthday specials and our referral program

Visit our website  Rewards - Join now and click the link below. Join now to learn more about how to earn and use your points

https://www.smib.com.sg/account/register

We can offer an exchange within 14 days of purchase for unopened and unused products. If you’d like to exchange your item, please email info@smib.com.sg or contact us using the link below to make an appointment to visit our office at Tai Seng.

https://www.smib.com.sg/pages/contact-us

If you received a damaged or incorrect product, kindly take a clear photo of the item(s) and the shipping box and email them to info@smib.com.sg together with your order number. Our team will review and assist you accordingly.

We’re sorry for the inconvenience caused. Please contact us immediately at info@smib.com.sg or contact us using the link below and our team will be happy to assist you

https://www.smib.com.sg/pages/contact-us

Please email us with your order number, a brief description and a clear photo or video of the affected item.

Kindly do not discard the item as our team may need to inspect or collect it to identify the cause and arrange a proper resolution.

We accept all major credit and debit cards including Visa, Mastercard and American Express.

Yes, absolutely. Your credit card details are processed securely through Shopify’s Shop Pay, a trusted system used by millions of Shopify stores worldwide including well-known global brands.

With Shop Pay, your payment is protected by multiple layers of security:

PCI DSS Level 1 Compliant – Shopify is certified at the highest level of Payment Card Industry Data Security Standards. 

Encryption & Tokenization – Your payment details are encrypted and never shared with us or any third party. 

Two-Factor Authentication (2FA) – Extra security is added with SMS or authentication verification. 

Fraud Protection – Shopify uses advanced fraud analysis tools to detect suspicious activity. 

Trusted Globally – Shop Pay is as safe as using PayPal, Apple Pay or Google Pay.  

In short: Your credit card details are fully encrypted, never stored, and always processed securely. 

For more details, you can read directly from Shopify here: Shop Pay Buyer FAQ – Shopify

We hope this gives you peace of mind when shopping with us. 

Payments are usually processed right away. If your payment didn’t go through, please place a new order and try again. Once payment is successful, you’ll receive a confirmation email with your order and delivery details.

If you don’t receive the confirmation email within 24 hours, drop us an email at info@smib.com.sg or contact us using the link below and our team will be happy to assist you.

https://www.smib.com.sg/pages/contact-us

We do not offer Cash on Delivery (COD). All deliveries are handled by trusted third party couriers and all payments are made securely online through Shop Pay, Credit and Debit cards.

Shop Pay is one of the most reliable and secure payment gateways used by Shopify stores worldwide. It protects your payment with advanced encryption and fraud-prevention systems. We accept all major credit and debit cards and do not store any payment details.

If you’re unable to pay using these options, please email us at info@smib.com.sg or contact us using the link below and we’ll do our best to assist with PayNow.

https://www.smib.com.sg/pages/contact-us

Singapore
We offer free shipping for purchases above SGD 49. For orders below SGD 49, a shipping fee of SGD 3.99 applies.

Malaysia
Enjoy free shipping for purchases above RM 299. For orders below RM 299, a flat shipping fee of SGD 10 applies.

International
For destinations outside Singapore and Malaysia, please refer to our "Shipping" page for detailed rates and delivery timelines.

http://www.smib.com.sg/shipping

For destinations outside Singapore and Malaysia, shipping rates vary depending on your location. Please refer to our "Shipping" section for detailed information on international delivery fees and estimated transit times.

https://www.smib.com.sg/shipping

Singapore Delivery: Kindly note that orders placed 23:59 will take 2-4 business days during the non-sales period. Whereas during sales period, delivery may take a little longer as we handle a higher volume of orders.

Malaysia Delivery: Kindly note that orders placed 23:59 will take 2-8 business days during the non-sales period. Whereas during sales period, delivery may take a little longer as we handle a higher volume of orders.

International Delivery: Kindly note that orders placed 23:59 will take 4-14 business days during the non-sales period. Whereas during sales period, delivery may take a little longer as we handle a higher volume of orders.

In case you have placed the order and realised the delivery address is wrong, please email us at info@smib.com.sg or contact us using the link. https://www.smib.com.sg/pages/contact-us Please note that change of delivery address is based on best effort. We will definitely assist to make change for you. 

If the order has already been packed and dispatched, we will not be able to offer a replacement or refund. Any changes to the delivery address at that stage may incur additional charges from the courier which will be borne by the customer.

If your order hasn’t reached you within the expected delivery time, please email us at info@smib.com.sg or or contact us using the link below. Kindly include your order number so our team can check with our courier partner and update you as soon as possible.

https://www.smib.com.sg/pages/contact-us

In the unfortunate event that you received a wrong item, please email us at info@smib.com.sg or contact us using the link below and we’ll get it right for you as soon as possible.

https://www.smib.com.sg/pages/contact-us

Deliveries are handled by third-party courier partners and unfortunately we are unable to accommodate requests for specific delivery days and times. This is a common practice across online stores as delivery routes and schedules are managed by the couriers. Our partners will do their best to deliver your order within a reasonable timeframe once it’s been processed and dispatched.

Unfortunately, our warehouse is closed on weekends and public holidays. Orders placed during these times will be processed on the next working day.

All deliveries are handled by third-party courier partners. These drivers follow their own delivery routes and schedules so they may not always call before delivery or attempt redelivery at a specific time.

If delivery is unsuccessful, our courier will usually make two delivery attempts before the parcel is returned to us. Once it’s returned, customers may arrange to collect the parcel from our office or cover the re-delivery fee for another attempt.

To avoid missed deliveries, please ensure that someone is available to receive the parcel at your delivery address.

We do not offer returns or refunds once an order has been confirmed and shipped. For exchanges or change of mind requests, a delivery fee applies. Please visit our Shipping Information page for details on the applicable fee. smib.com.sg/shipping

However, exchanges are allowed under certain conditions.

• Items must be unused, unopened and in their original packaging.

• Items purchased as part of a set or bundle must be returned as a complete set.

• Items marked non-exchangeable or non-returnable are not eligible.

• Plasma Scalp Massager is a personal care device and for hygiene and safety reasons, cannot be exchanged or returned once sold.

If you’ve received a defective or incorrect item, please contact us at info@smib.com.sg or through our Contact Us page within 7 days of receiving your order. https://www.smib.com.sg/pages/contact-us

For Singapore orders SMiB Singapore will not cover any return shipping fee for unattempted delivery, exchange and change of mind. Customers are responsible for arranging collection from our office or covering the re-delivery charges of SGD 3.99 which applies.

For overseas orders SMiB Singapore will not cover any return shipping fee for overseas orders in the event of unattempted delivery, exchange and change of mind. For returns from countries outside Singapore, you are liable for the cost of postage. Please refer to "Shipping" for the shipping return cost. smib.com.sg/shipping      

When contacting us, please include your order number in your email to info@smib.com.sg or through our Contact Us page. This will help our team locate your order and process your request promptly.

Please note that, due to the nature of our products and for hygienic reasons, we’re unable to accept returns or issue refunds once a purchase is made.

In Singapore and many other countries, hair care products do not come with a “warranty” like electronics do. This is because these items, similar to cosmetics, are considered personal care products, and results may vary depending on individual factors such as hair type, scalp condition, lifestyle and usage habits.

Our policy is consistent with industry standards to ensure product safety and quality for every customer.

To get your personal referral link, sign in to your account and click the link below: Access the SMiB Referral Program  http://smib.com.sg/referral-program

You can share your referral link directly via Facebook, X (Twitter), Email or copy the link to share through WhatsApp or other messaging apps.

When you find something that truly works, sharing it comes naturally. By referring your friends to SMiB, you’re helping them discover scalp care that makes a difference and both of you benefit.

The SMiB Referral Program lets you share your love for healthy scalp care with friends and both of you get rewarded for it.

You’ll receive $10 off your next purchase while your friend enjoys $10 off their first order of $100 or more when they shop through your referral link.

To know more, click the link here: http://smib.com.sg/referral-program

• Receive 500 points once creating an account. (Join Here) https://www.smib.com.sg/account/login

• Enjoy exclusive rewards, including points earnings and redemption, birthday specials and our referral program.

• Get the latest promotions exclusive to members!

You may visit our website Rewards - Join now  or click the link below to find out more on how to earn and use the points. https://www.smib.com.sg/account/register

You can easily redeem your points during checkout or through your account.
For a step-by-step guide, please visit our  How to Redeem  page for full details.

Click the link here for a step by step guide: https://www.smib.com.sg/blogs/loyalty-program/how-to-redeem

Receive 500 points instantly when you create an account  Join here. https://www.smib.com.sg/account/register

Enjoy exclusive member rewards and savings:

Special promotions, early access to sales and referral rewards.

1,000 birthday points (birth date must be verified 30 days in advance).

Enjoy more ways to earn points through exclusive member activities and promotions throughout the year.

Earn 5 points for every $1 spent, every 1,000 points = $10 off and every 1,900 points = $20 off with no minimum spend.

Your purchases automatically convert into points that can be used for future savings, giving you better value when you shop directly with SMiB.

Visit our Rewards Join Now section and click the link here https://www.smib.com.sg/account/register “Rewards” to learn more about how to earn and redeem points.

To receive your birthday reward, make sure your birth date is added to your account at least 30 days before your birthday. On your birthday, 1,000 SMiB coins will automatically be credited to your rewards account, no action is needed.

If you enter a birth date that’s less than 30 days away, you won’t receive points this year. The points will be awarded on your birthday next year as rewards are automatically processed by the system.

You can log in to www.smib.com.sg go to the rewards section to view and redeem your points.
Once redeemed, a promo code will be sent to your email for use on your next purchase.

Birthday points can be claimed once per year and will be credited shortly after your birthday date.

Follow these steps to ensure you receive your 1,000 SMiB birthday points:

1. Log in to your SMiB Account https://www.smib.com.sg/account/login, make sure you’re signed in to your customer account on rewards.

2. Go to “Ways to Earn” – open the rewards panel and select ways to earn.

3. Find “Celebrate a Birthday” – click edit date next to this option.

4. Enter your birth date – use the MM/DD format and check that it’s accurate.

5. Save your date – click save date to confirm.

Once saved, you’re all set! On your birthday, you’ll receive an email notifying you that your points have been credited. Please note that birthday points are awarded once a year, on your actual birthday and it's not immediately after entering your date.

Our referral program rewards both you and your friend when you share SMiB with others.

Customer A (Referrer) must be an existing customer who has made at least one purchase.

$10 off will be given to Customer B (Friend) when they make their first purchase of $100 or more using Customer A’s referral link.

Once Customer B’s order is successfully completed, Customer A will automatically receive a $10 off coupon for their next purchase.

To maintain fairness, our system automatically verifies all referrals and may restrict or remove rewards for unusual or duplicate activity such as self-referrals or newly created fake accounts.

To get your personal referral link, sign in to your account and click below:
👉 Access the SMiB Referral Program http://smib.com.sg/referral-program

You can share your referral link directly via Facebook, X (Twitter), Email or copy the link to share through WhatsApp or other messaging apps.

You can find expert scalp and hair care advice on our SMiB Blog.

Our showroom is located in Singapore and visits are by appointment so our team can assist you personally. View our location here or email info@smib.com.sg to schedule your visit.

You can reach us through our Contact Page or email us at info@smib.com.sg.

SMiB operates mainly as an eCommerce company with a showroom available by appointment. Our team usually replies within one to two working days during office hours.

Curious what others think? Visit our Happy Customers page to read genuine reviews and experiences shared by SMiB users.

Yes, we do! Explore our range of SMiB gift box sets thoughtfully designed for sharing healthy, beautiful hair. Browse our collection here.

We welcome new partnerships! If you’re a salon owner or retailer interested in distributing SMiB products, we’d love to connect.

Please submit your details through our Distribution Page and our team will get in touch soon.

You can create your account here.
New members will receive 500 SMiB points upon successful registration.

To create your account, go to our Sign-Up Page and and complete the registration form.

Once completed, you’ll receive an email from SMiB 스미브 titled “Get 500 Free SMiB VIP Coins after activating your account.”

Open that email and click the “Activate your account” button to confirm your registration.
After activation, 500 SMiB coins will automatically be credited to your account.

If you don’t see the email, please check your spam or junk folder.

Receive 500 SMiB points when you create an account. (Join here)

Enjoy exclusive rewards such as points earning and redemption, birthday specials and our referral program. Members receive early access to promotions and exclusive offers.

Visit our Rewards – Join Now page and click “Rewards” to learn more about how to earn and use your points.

If you’ve forgotten your password or wish to change your password, go to our Login Page and click “Forgot your password?”.

Enter your registered email address and follow the steps to reset your password.

For security reasons, our team is unable to reset passwords on behalf of customers.

If you don’t receive the reset email, please check your spam or junk folder. For further help, you may contact us at info@smib.com.sg.

If you’ve just created your account but didn’t receive the activation email, please check your spam or junk folder. If it’s not there, visit the Login Page and click “Forgot your password?” to generate a new secure link.

If the activation email is still missing, reach out to us at info@smib.com.sg for assistance.

Create your account on our Sign-Up Page.

Check your email for “Activate your account” and click the link to confirm. Once activated, 500 SMiB coins will be added to your account.

If you don’t see the activation email, please check your spam or junk folder. Still can’t find it? Contact us at info@smib.com.sg and we’ll assist you.