Frequently Asked Questions

SMiB products are scientifically formulated to target specific hair and scalp concerns. Find the solution for your needs below:

• Dealing with Hair Loss? View our Anti Hair Loss collection here.
  https://www.smib.com.sg/collections/best-hair-loss-products
  
  

• Concerned about Anti-Aging or Grey Hair?
  View our Anti-Aging / Grey Hair collection here.
  https://www.smib.com.sg/collections/anti-aging-series

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You may refer to the link below for how to use SMiB products:

Anti Hair loss Series: 
https://www.smib.com.sg/blogs/how-to-use/4-easy-step-to-use-smib

Anti Grey Hair Series:
https://www.smib.com.sg/blogs/how-to-use/how-to-use-color-change-shampoo

You may refer to the link here:
https://www.smib.com.sg/blogs/calcium-benefits/about-calcium

Read more from this link:
https://www.smib.com.sg/blogs/plasma-benefits/what-is-plasma

Click the link below for more detail:
https://www.smib.com.sg/blogs/news/p-k-skin-research-center

The Plasma Scalp Massager is covered by a six-month warranty starting from the date of purchase.

Click the link below for full warranty details.
https://www.smib.com.sg/pages/warranty

We highly encourage you to shop directly from our Official E-shop here for the best value and experience:

• Guaranteed Lowest Price across all platforms.

• Spin & Win a free shampoo or other prize for first-time shoppers.

• Receive 500 points just for creating an account. ( Join Here )

• Enjoy exclusive rewards, including points earnings and redemption, birthday specials, and our referral program."

• Fast Delivery

You may visit our website Rewards - Join now  and click " Rewards" to find out more on how to earn and use the points.

Your order will be confirmed within 3 working days after payment is successfully completed.
A confirmation email will be sent to youm do check your inbox (and spam folder, just in case).

If you need to change your order, please email us immediately at info@smib.com.sg.
We will make our best effort to modify it before it's processed for shipping.
Once an order has been dispatched for delivery, we are unable to make any changes.

Your order number can be found in the confirmation email sent after your purchase.

Please ensure that your code meets the Terms and Conditions stated.

If you encounter issues, feel free to reach out to us at info@smib.com.sg we’ll be happy to assist.

Kindly note that only one discount code can be applied per checkout.

We’re unable to take orders over the phone.
You may place your order online.

Yes, you can still find us on Lazada and Shopee.

We highly encourage you to shop directly from our Official E-shop here for the best value and experience:

• Guaranteed Lowest Price across all platforms.

• Spin & Win a free shampoo or other prize for first-time shoppers.

• Receive 500 points just for creating an account. ( Join Here )

• Enjoy exclusive rewards, including points earnings and redemption, birthday specials, and our referral program."

• Fast Delivery

You may visit our website Rewards - Join now  and click " Rewards" to find out more on how to earn and use the points.

We can offer an exchange within 14 days of purchase for unopened and unused products. If you want to exchange your products, this can be done in our office located in Tai seng. Kindly email us: info@smib.com.sg to make arrangements.

If you receive a damaged product, please take a photo of the item(s) and the shipping box. Kindly send the photo/video to info@smib.com.sg along with your order number. Our team will assist you accordingly.

We're sorry for the inconvenience caused. Please contact us immediately at info@smib.com.sg with your order number, a brief description, and a clear photo or video of the affected item.

Kindly do not discard the item, as we will need to collect it for investigation and resolution.

We accept all major credit cards such as Amex, VISA and Mastercard.

Yes, absolutely! 

Regarding your credit card details, please rest assured that all payments on our website are handled securely through Shopify’s Shop Pay, which is trusted by millions of Shopify stores worldwide, including well-known global brands.

With Shop Pay:

PCI DSS Level 1 Compliant – Shopify is certified at the highest level of Payment Card Industry Data Security Standards.

Encryption & Tokenization – Your payment details are encrypted and never shared with us or any third party.

Two-Factor Authentication (2FA) – Extra security is added with SMS or authentication verification.

Fraud Protection – Shopify uses advanced fraud analysis tools to detect suspicious activity.

Trusted Globally – Shop Pay is as safe as using PayPal, Apple Pay, or Google Pay.

In short: Your credit card details are fully encrypted, never stored, and always processed securely.

For more details, you can read directly from Shopify here:
Shop Pay Buyer FAQ – Shopify

We hope this gives you peace of mind when shopping with us. 

Payments are usually processed immediately. If you receive a 'Payment Failed' notification, please proceed to place a new order. Once your payment is successful, you’ll receive a confirmation email with your order and delivery details.

If you do not receive a confirmation email within 24 hours, please contact us at info@smib.com.sg 

We do not offer a Cash on Delivery (COD) option for our deliveries as they are fulfilled by a third-party courier service.
Instead, we utilize Shoppay as our payment gateway. Shoppay is renowned for its security and reliability, making it one of the safest gateways for credit card payments globally. You can learn more about Shoppay here.
Rest assured, we prioritize the security of our customers' information. We do not store any credit card details and accept all major credit cards including debit cards through our secure payment gateway.        

Singapore
We are happy to share that we offer free shipping for purchase above SGD 49 for Singapore.
A shipping charge of SGD 3.99 applies for purchase below SGD 49. 

Malaysia
we offer free shipping for purchases above RM 299.
For orders below RM 299, there is a flat shipping rate of SGD 10.

International
For shipping rates to destinations outside Singapore and Malaysia, 
please refer to "Shipping" section for detailed information

International
For shipping rates to destinations outside Singapore and Malaysia, 
please refer to "Shipping" section for detailed information

Singapore Delivery: Kindly note that orders placed 23:59 will take 2-4 business days during the non-sales period. Whereas during sales period it may prolong delivery time due to exceptional volume to be handled. 

Malaysia Delivery: Kindly note that orders placed 23:59 will take 2-8 business days during the non-sales period. Whereas during sales period it may prolong delivery time due to exceptional volume to be handled. 

International Delivery: Kindly note that orders placed 23:59 will take 4-14 business days during the non-sales period. Whereas during sales period it may prolong delivery time due to exceptional volume to be handled. 

In case you have placed the order and realised the delivery address is wrong, please email us at info@smib.com.sg . Please note that change of delivery address is based on best effort. We will definitely assist to make change for you. 

If the order has already been packed and dispatched, we will not be able to offer a replacement or refund. Any changes to the delivery address at that stage may incur additional charges from the courier, which will be borne by the customer.

We’re here to help!
If your order hasn’t arrived, just drop us an email at info@smib.com.sg with your order number, and our team will assist you as soon as possible.

For self-collect is strictly by appointment so we can serve you better.

In the unfortunate event that you received a wrong item, please email us: info@smib.com.sg and we will get it right for you.

Deliveries are fulfilled by third-party companies and unfortunately we are unable to accommodate requests for specific delivery days and times.
This practice is standard across online platforms due to logistical considerations and varying delivery routes. Our delivery partners aim to deliver within a reasonable timeframe after the order has been processed and dispatched.

Unfortunately, our warehouse is closed on weekend Public Holidays.
Your orders will be processed the next working day.

We do not facilitate returns or refunds for unattempted failed deliveries. All our orders will shipped via registered mail with tracking numbers. Our delivery partner will make at least two attempts to deliver your parcel before it is returned to us. In the event of an unsuccessful delivery after two attempts, customers are responsible for arranging collection from our office or covering the re-delivery charges. We recommend customers ensure someone is available to receive the delivery.

For incorrect items or change-of-mind returns:

• Items must be in their original purchase condition, with packaging unopened, unused, unmarked, and not defaced in any way.
• Items purchased as part of a set or bundle must be returned as a complete set.
• Items marked as Non-exchangeable or Non-returnable are not eligible.
• A delivery fee will apply for change-of-mind returns.

For defective items:

We understand the item may have been opened. Please email us at info@smib.com.sg within 7 days of receiving your order, along with:

• Your order number
• A brief description of the issue
• A clear photo or video of the affected item

For Singapore orders SMiB Singapore will not cover any return shipping fee for unattempted delivery, exchange and change of mind. Customers are responsible for arranging collection from our office or covering the re-delivery charges of SGD 3.99 which applies.

For overseas orders SMiB Singapore will not cover any return shipping fee for overseas orders in the event of unattempted delivery, exchange and change of mind. For returns from countries outside Singapore, you are liable for the cost of postage. Please refer to "Shipping" for the shipping return cost.          

Referencing your order number to info@smib.com.sg is essential so as to allow our team to facilitate faster processing for you. 

Please note that due to the nature of our products due to hygenic reasons, all sales are final and we cannot offer return and refund.  

• Receive 500 points once creating an account. ( Join Here )

• Enjoy exclusive rewards, including points earnings and redemption, birthday specials, and our referral program."

• Get the latest promotions exclusive to members!

You may visit our website Rewards - Join now  and click " Rewards" to find out more on how to earn and use the points.

Please refer to the link here for more details
https://www.smib.com.sg/blogs/loyalty-program/how-to-redeem

• Receive 500 points just for creating an account. ( Join Here )

•  
•  

You may visit our website Rewards - Join now  and click " Rewards" to find out more on how to earn and use the points.
Through the rewards icon, you can learn how to be our member, earn points, points redemption, birthday specials and also our referral program.
For every :
1000 SMiB points - get $10 Off with no minimum purchase.
1900 SMiB points - get $20 Off with no minimum purchase.

You can find more hair care tips on our blog at the link below:
https://www.smib.com.sg/blogs/news

Click here to see our store location :
https://www.smib.com.sg/pages/store-location

You may email us @ info@smib.com.sg
or click here to contact us.
https://www.smib.com.sg/pages/contact-us?contact_posted=true

See what our customers are saying! View all SMiB Customer Reviews here:
https://www.smib.com.sg/pages/happy-customers

Yes, we do! We offer gift box sets that are perfect for gifting.

Click the link below to view our selection.

https://www.smib.com.sg/collections/best-gift-set

We welcome new partners!
If you are a hair salon owner or retailer interested in distributing our products, please get in touch.

Kindly provide the requested details below, and we will be in touch soon.
https://www.smib.com.sg/pages/distribution

You may click here to Create  / Register Account:
https://www.smib.com.sg/account/register

You will Receive 500 points once creating an account.