Frequently Asked Questions

To create your account, go to our Sign-Up Page and and complete the registration form.

Once completed, you’ll receive an email from SMiB 스미브 titled “Get 500 Free SMiB VIP Coins after activating your account.”

Open that email and click the “Activate your account” button to confirm your registration.
After activation, 500 SMiB coins will automatically be credited to your account.

If you don’t see the email, please check your spam or junk folder.

Create your account on our Sign-Up Page.

Check your email for “Activate your account” and click the link to confirm. Once activated, 500 SMiB coins will be added to your account.

If you don’t see the activation email, please check your spam or junk folder. Still can’t find it? Contact us at info@smib.com.sg and we’ll assist you.

You can create your account here.
New members will receive 500 SMiB points upon successful registration.

Receive 500 SMiB points when you create an account. (Join here)

Enjoy exclusive rewards such as points earning and redemption, birthday specials and our referral program. Members receive early access to promotions and exclusive offers.

Visit our Rewards – Join Now page and click “Rewards” to learn more about how to earn and use your points.

If you’ve just created your account but didn’t receive the activation email, please check your spam or junk folder. If it’s not there, visit the Login Page and click “Forgot your password?” to generate a new secure link.

If the activation email is still missing, reach out to us at info@smib.com.sg for assistance.

If you’ve forgotten your password or wish to change your password, go to our Login Page and click “Forgot your password?”.

Enter your registered email address and follow the steps to reset your password.

For security reasons, our team is unable to reset passwords on behalf of customers.

If you don’t receive the reset email, please check your spam or junk folder. For further help, you may contact us at info@smib.com.sg.

Follow these steps to receive your 1,000 SMiB birthday points:

1. Log in to your SMiB account:
   https://www.smib.com.sg/account/login
2. Click the gift box icon (blue button at the bottom right)
3. Open the “Ways to Earn” section in the Smile Rewards panel
4. Find “Celebrate a Birthday” and click “Edit Date”
5. Enter your birth date (MM/DD format) and ensure it is accurate
6. Click “Save Date” to confirm

Once your birth date is saved, you’re all set. You will receive your birthday points on your actual birthday, along with an email notification.

Please note that birthday points are awarded once a year and are not issued immediately after entering your birth date.
Your birth date must be entered at least 30 days in advance to qualify for birthday points.

You can update your personal details by logging into your account:

1. Go to: https://www.smib.com.sg/account/login
2. Enter your email and password, then click “Sign In”
3. Click “View Addresses”
4. Select the address you wish to update and click “Edit”

To create your account, go to our Sign-Up Page and and complete the registration form.

Once completed, you’ll receive an email from SMiB 스미브 titled “Get 500 Free SMiB VIP Coins after activating your account.”

Open that email and click the “Activate your account” button to confirm your registration.
After activation, 500 SMiB coins will automatically be credited to your account.

If you don’t see the email, please check your spam or junk folder.

Create your account on our Sign-Up Page.

Check your email for “Activate your account” and click the link to confirm. Once activated, 500 SMiB coins will be added to your account.

If you don’t see the activation email, please check your spam or junk folder. Still can’t find it? Contact us at info@smib.com.sg and we’ll assist you.

You can create your account here.
New members will receive 500 SMiB points upon successful registration.

Receive 500 SMiB points when you create an account. (Join here)

Enjoy exclusive rewards such as points earning and redemption, birthday specials and our referral program. Members receive early access to promotions and exclusive offers.

Visit our Rewards – Join Now page and click “Rewards” to learn more about how to earn and use your points.

If you’ve just created your account but didn’t receive the activation email, please check your spam or junk folder. If it’s not there, visit the Login Page and click “Forgot your password?” to generate a new secure link.

If the activation email is still missing, reach out to us at info@smib.com.sg for assistance.

If you’ve forgotten your password or wish to change your password, go to our Login Page and click “Forgot your password?”.

Enter your registered email address and follow the steps to reset your password.

For security reasons, our team is unable to reset passwords on behalf of customers.

If you don’t receive the reset email, please check your spam or junk folder. For further help, you may contact us at info@smib.com.sg.

Follow these steps to receive your 1,000 SMiB birthday points:

1. Log in to your SMiB account:
   https://www.smib.com.sg/account/login
2. Click the gift box icon (blue button at the bottom right)
3. Open the “Ways to Earn” section in the Smile Rewards panel
4. Find “Celebrate a Birthday” and click “Edit Date”
5. Enter your birth date (MM/DD format) and ensure it is accurate
6. Click “Save Date” to confirm

Once your birth date is saved, you’re all set. You will receive your birthday points on your actual birthday, along with an email notification.

Please note that birthday points are awarded once a year and are not issued immediately after entering your birth date.
Your birth date must be entered at least 30 days in advance to qualify for birthday points.

You can update your personal details by logging into your account:

1. Go to: https://www.smib.com.sg/account/login
2. Enter your email and password, then click “Sign In”
3. Click “View Addresses”
4. Select the address you wish to update and click “Edit”

SMiB is a research and development brand that prioritises scalp health. Each of our series goes through its own clinical testing based on its formulation and purpose. 

The clinical trial for our Anti Hair Loss series was conducted by P&K Skin Research Center in Korea. You may view the report at the link here: https://www.smib.com.sg/blogs/news/p-k-skin-research-center

The clinical trial for our Anti Aging series was conducted by OATC Research Center in Korea and is Vegan Certified by the Korea Agency of Vegan Certification and Services Inc. You may view the report at the link here: https://www.smib.com.sg/blogs/info/research-report-for-anti-aging

The clinical trial for our Anti Frizz and Repair series was conducted by ProbeM Skin Research Centre in Korea. You may view the report at the link here: https://www.smib.com.sg/blogs/info/research-report-for-anti-frizz-repair

Singapore
We offer free shipping for purchases above SGD 49. For orders below SGD 49, a shipping fee of SGD 3.99 applies.

Malaysia
Enjoy free shipping for purchases above RM 299. For orders below RM 299, a flat shipping fee of RM  3.90 ( West ), RM 19.90  ( East ) applies.

International
For destinations outside Singapore and Malaysia, please refer to our "Shipping" page for detailed rates and delivery timelines.

http://www.smib.com.sg/shipping

For destinations outside Singapore and Malaysia, shipping rates vary depending on your location. Please refer to our "Shipping" section for detailed information on international delivery fees and estimated transit times.

https://www.smib.com.sg/shipping

Singapore Delivery: Kindly note that orders placed 23:59 will take 2-4 business days during the non-sales period. Whereas during sales period, delivery may take a little longer as we handle a higher volume of orders.

Malaysia Delivery: Kindly note that orders placed 23:59 will take 2-10 business days during the non-sales period. Whereas during sales period, delivery may take a little longer as we handle a higher volume of orders.

International Delivery: Kindly note that orders placed 23:59 will take 4-14 business days during the non-sales period. Whereas during sales period, delivery may take a little longer as we handle a higher volume of orders.

Pls refer to the link here:
https://www.smib.com.sg/pages/shipping-information

In case you have placed the order and realised the delivery address is wrong, please email us at info@smib.com.sg or contact us using the link. https://www.smib.com.sg/pages/contact-us Please note that change of delivery address is based on best effort. We will definitely assist to make change for you. 

If the order has already been packed and dispatched, we will not be able to offer a replacement or refund. Any changes to the delivery address at that stage may incur additional charges from the courier which will be borne by the customer.

If your order hasn’t reached you within the expected delivery time, please email us at info@smib.com.sg or or contact us using the link below. Kindly include your order number so our team can check with our courier partner and update you as soon as possible.

https://www.smib.com.sg/pages/contact-us

In the unfortunate event that you received a wrong item, please email us at info@smib.com.sg or contact us using the link below and we’ll get it right for you as soon as possible.

https://www.smib.com.sg/pages/contact-us

Deliveries are handled by third-party courier partners and unfortunately we are unable to accommodate requests for specific delivery days and times. This is a common practice across online stores as delivery routes and schedules are managed by the couriers. Our partners will do their best to deliver your order within a reasonable timeframe once it’s been processed and dispatched.

Unfortunately, our warehouse is closed on weekends and public holidays. Orders placed during these times will be processed on the next working day.

All deliveries are handled by third-party courier partners. These drivers follow their own delivery routes and schedules so they may not always call before delivery or attempt redelivery at a specific time.

If delivery is unsuccessful, our courier will usually make two delivery attempts before the parcel is returned to us. Once it’s returned, customers may arrange to collect the parcel from our office or cover the re-delivery fee for another attempt.

To avoid missed deliveries, please ensure that someone is available to receive the parcel at your delivery address.

Enjoy free shipping for purchases above RM 299.
For orders below RM 299, a flat shipping fee of RM 3.90 ( West )  , RM 19.90 ( East ) applies.

https://www.smib.com.sg/pages/shipping-information

Why am I seeing a “Shipping not available” error at checkout?

If you encounter this error, it is likely that your order exceeds the maximum weight limit for international shipping (3kg per order).

Solution:
Please split your purchase into 2 or more separate orders, ensuring that each order does not exceed 3kg.

If you need assistance, feel free to email us your desired order quantity, and our team will be happy to help you arrange and split your order accordingly.

Error message shown at checkout:
“Shipping not available
Your order cannot be shipped to the selected address. Please review your address for accuracy or select an alternative address.”

Please make sure all the following steps are completed correctly to activate the promo code:

1. 1.Add one (1) PWP item to your cart.
   👉 Click here to add the PWP product: www.smib.com.sg/newpwp8
   (Make sure you select the correct country before checkout.)
   

2. 2.Spend at least $80 / RM200 or more (excluding the PWP item) to qualify.

3. 3.Enter the correct promo code at the checkout page:

   • *Singapore: PWP8

   • *Malaysia: PWP8MY

   • *International: PWP8

This promotion can’t be used together with other promo codes, discounts, or vouchers.

If you still face any issues, feel free to email us at info@smib.com.sg for assistance.
👉Click here to contact us : www.smib.com.sg/contact

Shopping on our Official E-shop offers the best value and exclusive perks:

Guaranteed lowest price across all platforms

Receive 500 points when you create an account Join Here https://www.smib.com.sg/account/register

Spin and Win a free shampoo or gift for first-time shoppers

Fast and reliable delivery from our Singapore and Malaysia warehouse

Enjoy exclusive rewards such as point earning and redemption, birthday specials and our referral program

Visit our website and click Rewards - Join now to learn more about how to earn and use your points. https://www.smib.com.sg/account/register

Once your payment is successfully completed, your order will be confirmed within 3 working days. A confirmation email will be sent to you, do check your inbox and spam folder, just in case it ends up there.

If you need to make changes to your order, please email us with your purchase order immediately at info@smib.com.sg or contact us using the link below and our team will be happy to assist you. 

https://www.smib.com.sg/pages/contact-us

We will make our best effort to assist you before your order is processed for shipping. Once it has been dispatched, we’re unable to make further changes. 

You can find your order number in the confirmation email sent to you after completing your purchase.

Please make sure your promo code meets the terms and conditions stated such as minimum spend requirements or valid usage dates. Only one discount code can be applied per checkout.

If it still doesn’t work, don’t worry just drop us an email at info@smib.com.sg or contact us using the link below and our team will be happy to assist you. http://smib.com.sg/contact

We don’t take phone orders as all purchases go through our website. This helps us keep your payment and delivery details secure and ensures everything’s properly tracked in our system.

If you ever need help placing an order, just drop us an email at info@smib.com.sg or contact us using the link below and our team will guide you through it. http://smib.com.sg/contact

Yes, you can still find SMiB on Lazada and Shopee. However shopping on our official E-shop offers the best value and exclusive perks:

Guaranteed lowest price across all platforms

Receive 500 points when you create an account (Join Here) https://www.smib.com.sg/account/register

Join Here Spin and Win a free shampoo or gift for first-time shoppers

Fast and reliable delivery from our Singapore and Malaysia warehouse

Enjoy exclusive rewards such as point earning and redemption, birthday specials and our referral program

Visit our website  Rewards - Join now and click the link below. Join now to learn more about how to earn and use your points

https://www.smib.com.sg/account/register

We can offer an exchange within 14 days of purchase for unopened and unused products. If you’d like to exchange your item, please email info@smib.com.sg or contact us using the link below to make an appointment to visit our office at Tai Seng.

https://www.smib.com.sg/pages/contact-us

If you received a damaged or incorrect product, kindly take a clear photo of the item(s) and the shipping box and email them to info@smib.com.sg together with your order number. Our team will review and assist you accordingly.

We’re sorry for the inconvenience caused. Please contact us immediately at info@smib.com.sg or contact us using the link below and our team will be happy to assist you

https://www.smib.com.sg/pages/contact-us

Please email us with your order number, a brief description and a clear photo or video of the affected item.

Kindly do not discard the item as our team may need to inspect or collect it to identify the cause and arrange a proper resolution.

SMiB products are scientifically formulated with a scalp first approach to target specific hair and scalp concerns. Find the solution that best fits your needs below:

• Struggling with hair loss, thinning or reduced volume? View our Anti Hair Loss collection here. https://www.smib.com.sg/collections/best-hair-loss-products
  
  

• Worried about grey hair, scalp aging or loss of collagen?
  Explore our Anti-Aging / Grey Hair collection here https://www.smib.com.sg/collections/anti-aging-series

•  
• Dry, frizzy or damaged hair? Explore our Anti Frizz & Repair formulated with probiotics for smoother, more manageable hair. https://www.smib.com.sg/collections/anti-frizz-repair-series

The SMiB Anti Hair Loss series is our scalp first daily care range developed to support scalp health which plays an important role in overall hair condition and hair fall concerns over time.

This series is backed by clinical testing conducted at P&K Skin Research Center in Korea where the complete SMiB innaBi range (shampoo, treatment, scalp essence and scalp massager) was tested for improvements in dandruff, scalp itchiness, scalp soothing, number of missing hairs, scalp elasticity and tensile strength.

Formulated with skincare grade ingredients such as Niacinamide, Panthenol, Zinc Pyrithione and Salicylic Acid, together with peptides, marine extracts and SMiB’s signature Coral Calcium, the series focuses on cleansing, balancing and maintaining a healthier scalp environment without causing dryness.

SMiB is also certified as a new scalp health technology, reflecting our research led approach to scalp care. Through consistent daily use, the series supports a cleaner, more balanced scalp condition which may contribute to healthier and stronger looking hair over time.

SMiB is a Korean R&D brand certified in new scalp health technology focusing on restoring scalp condition as the foundation for healthier hair.

The Anti Hair Loss series is backed by clinical testing at P&K Skin Research Center with clinical trial on improvements in dandruff, scalp comfort, reduction of hair fall, scalp elasticity and tensile strength.

The formulation combines skincare grade ingredients such as Niacinamide and Panthenol with Coral Calcium, proteins and marine extracts to support scalp balance, maintain moisture and strengthen overall scalp condition.

Designed as a complete 4 steps routine, each product works together to support the scalp more effectively:

• Shampoo (Step 1) – helps cleanse and remove buildup from the scalp while maintaining moisture balance
• Treatment (Step 2) – softens the hair, improves elasticity and enhances overall hair condition without coating the scalp
• Plasma Scalp Massager (Step 3) – releases plasma to support scalp metabolism, enhances absorption of SMiB’s Coral Calcium Essence, supports a cleaner scalp environment and promotes healthier hair follicle activity
• Scalp Essence (Step 4) – nourishes and supports weakened scalp, helping to maintain a stronger and more balanced scalp condition over time

With consistent daily use, many users notice improvements in scalp condition, followed by stronger, healthier-looking hair and reduced hair fall over time.

Yes, the SMiB anti hair loss series is designed for daily use.

Our formulation follows a scalp first approach similar to how we care for our skin. While many people invest in skincare, scalp care is often overlooked, even though the scalp can age faster due to constant exposure, buildup and environmental stress.

This is why the innaBi series is developed using skincare grade ingredients such as niacinamide, panthenol, coral calcium, proteins and marine extracts, the series is designed for consistent daily use to support both scalp and hair condition.

Rather than using overly harsh cleansing agents, the formula is balanced to cleanse effectively while supporting the scalp’s natural condition, making it suitable for consistent, everyday use.

Results vary from person to person depending on factors such as scalp condition, age, genetics, lifestyle, stress levels, diet and the condition of the hair follicles.

Hair loss is often more complex than simply changing a shampoo. Factors such as genetics, age, stress, diet, lifestyle, hormonal changes and scalp condition can all play a role. Improving scalp health usually requires a consistent and holistic approach rather than relying on a single product alone.

It is important to note that using just one product such as a shampoo, treatment or essence may not be sufficient to fully address all hair concerns especially hair fall. The SMiB anti hair loss series was developed as a complete daily scalp care system consisting of the shampoo, treatment, scalp essence and plasma scalp massager with each step serving a different purpose in supporting scalp health.

The complete SMiB anti hair loss care solution has undergone clinical evaluation by P&K Skin Research Center in Korea. Clinical test report was conducted to verify the efficiency dandruff improvement, relief itchiness, soothe the scalp, reduce the number of missing hair, scalp elasticity and tensile strength. https://www.smib.com.sg/blogs/news/p-k-skin-research-center

The 100ml Discovery Set is intended as a trial set to help users experience the formulation and assess product suitability. As healthy hair begins with a healthy scalp, we encourage users to focus on consistent daily scalp care and the complete routine rather than expecting immediate results from a single product or a short period of use.

Healthy hair starts with a healthy scalp.

The scalp is skin and provides the environment where hair grows. When the scalp is well cared for, it helps support overall scalp health and the condition of the hair.

Many people invest time and effort caring for their skin because they understand that healthy skin does not happen overnight. Yet when it comes to the scalp, many people focus on caring for the hair while overlooking the scalp beneath it.

Most people already shampoo their hair and may even use conditioners, treatments or scalp tonics as part of their routine. At SMiB, we formulate our anti hair loss series with ingredients such as Niacinamide, Panthenol (Vitamin B5), Copper Tripeptide-1, Coral Calcium and marine extracts to support overall scalp health as part of a daily scalp care routine.

Scalp care is a long term process. Over the years, many long term SMiB users have shared improvements in scalp comfort, scalp balance, oil control, hair texture and overall scalp condition after incorporating the series into their daily routine.

At SMiB, we believe caring for the scalp should not only begin when hair concerns appear. By combining daily cleansing, conditioning and scalp care, our goal is to support long term scalp health and create a healthier environment for healthier looking hair.

Yes, the SMiB anti hair loss series is suitable for dry hair and dry scalp.

Dry hair is often a sign of hair damage or moisture imbalance and this does not conflict with taking care of the scalp. In fact, scalp health plays an important role in overall hair condition.

Many anti hair loss shampoos focus heavily on cleansing and oil control which can sometimes leave the scalp and hair feeling dry after washing.

The SMiB anti hair loss series is formulated differently with a scalp first approach, focusing on maintaining a healthy scalp environment without excessively stripping away moisture. Our formulation is balanced around a scalp friendly pH 5.5 together with coral calcium to help maintain moisture balance in both the scalp and hair.

For women, shampoo and treatment should work together as part of a proper haircare routine. For men, the treatment can also be beneficial if the hair feels dry, rough or lacks moisture.

SMiB treatment is silicone free and is designed to be applied from roots to ends. It can touch the scalp and be gently massaged into the scalp before rinsing thoroughly with water.

Formulated with skincare grade ingredients such as niacinamide, panthenol, coral calcium, proteins and marine extracts, the series is designed for consistent daily use to support both scalp and hair condition.

Many people focus mainly on hair care but overlook the importance of scalp care. Just like our skin, the scalp also requires proper daily care. When the scalp environment becomes unhealthy or imbalanced, it may contribute to concerns such as itchiness, dandruff, excessive sebum, dryness, discomfort and hair fall over time.

A healthier scalp environment helps support stronger, healthier looking hair overall.

Yes.

SMiB anti hair loss series was developed with a scalp first philosophy and contains ingredients such as Niacinamide, Panthenol (Vitamin B5), Copper Tripeptide-1, Coral Calcium and marine extracts that are widely used to support scalp and skin health.

The formulation also contains Zinc Pyrithione, an ingredient commonly used in scalp care products for dandruff prone and itchy scalps. However, scalp health goes beyond dandruff alone.

The complete SMiB Anti Hair Loss care solution has undergone clinical evaluation by P&K Skin Research Center in Korea. Clinical test report was conducted to verify the efficiency dandruff improvement, relief itchiness, soothe the scalp, reduce the number of missing hair, scalp elasticity and tensile strength.

For more information, please refer to the clinical report:
https://www.smib.com.sg/blogs/news/p-k-skin-research-center

As healthy hair begins with a healthy scalp, the SMiB anti hair loss series focuses on supporting overall scalp health and creating a healthier environment for healthier looking hair.

At SMiB, we believe healthy hair begins with a healthy scalp.

Most people use shampoo every day but many still see it mainly as a product to wash away oil, sweat and dirt. In reality, the scalp is also skin and it serves as the foundation where healthy hair grows.

As the SMiB anti hair loss series is designed for daily use, we believe daily scalp care can be more than simply washing away oil, sweat and buildup. It can also help maintain overall scalp health over time.

Just as we are careful with the ingredients we use on our face and body, we believe the scalp deserves the same level of care. This is why SMiB formulates its anti hair loss series with ingredients such as Niacinamide, Panthenol (Vitamin B5), Copper Tripeptide-1, Coral Calcium and marine extracts to support scalp health as part of a daily scalp care routine.

These ingredients are used throughout the series including the shampoo, silicone free treatment and scalp essence as part of our scalp-first approach to support overall scalp health.

A good scalp care routine should not only focus on cleansing. It should also support scalp comfort, scalp balance and the overall condition of the scalp. With consistent use, many long term SMiB users have shared improvements in scalp comfort, scalp balance, oil control, hair texture and overall scalp condition.

Rather than focusing on hair alone, SMiB takes a scalp first approach by combining daily cleansing, conditioning and scalp care with ingredients selected to support long-term scalp health and healthier looking hair.

No. SMiB anti hair loss series is designed not only for individuals experiencing hair loss but also for those who wish to improve and maintain overall scalp health.

At SMiB, we believe that healthy hair begins with a healthy scalp. While many people only start paying attention to their scalp when they notice excessive hair fall or thinning, concerns such as oiliness, dryness, dandruff, itchiness and scalp discomfort may also be signs that the scalp environment requires attention.

Many users choose the series because they experience concerns such as oily scalp, dry scalp, dandruff, itchy scalp, weak or fragile hair, scalp discomfort and hair thinning concerns.

The series was developed as a complete scalp care system to help support scalp balance and create a healthier environment for the hair and scalp. Just as skincare is used to maintain healthy skin before problems become more serious, scalp care can also be incorporated into a daily routine to support long term scalp health and healthier looking hair.

For best and more consistent results, we recommend using the complete anti hair loss set.

The SMiB anti hair loss series is developed with a scalp first approach as scalp health plays an important role in overall hair condition. Caring for your scalp is part of self-care, the earlier you start maintaining a healthy scalp environment, the more you will notice the difference over time. Our products are not exclusively for individuals experiencing hair loss. They are designed to support a wide range of scalp and hair concerns including hair thinning, imbalance and overall scalp condition.

Formulated with skincare grade ingredients such as Niacinamide and Panthenol, together with coral calcium, proteins and marine extracts, the series focuses on maintaining a clean, balanced and well supported scalp without compromising moisture.

The SMiB anti hair loss series is designed as a 4 steps scalp care system where each step plays a different role:

• Shampoo cleanses and removes buildup without drying the scalp and hair
• Treatment conditions hair and helps maintain scalp moisture balance without heaviness
• Scalp Essence nourishes and supports a weakened scalp
• Plasma Scalp Massager enhances absorption and supports scalp activity

When the scalp is properly cleansed, balanced and nourished, it creates a healthier environment that supports stronger hair and helps reduce hair fall over time.

The clinical testing was also conducted based on the complete set, not individual products, which is how the overall improvements in scalp condition were observed.

You can still start with one or two products if you prefer. However, if your goal is to improve scalp condition and reduce hair fall more effectively, using the full system would provide a more complete and consistent result.

Coral calcium is one of the key ingredients used throughout the SMiB anti hair loss series and forms part of the research and development behind the innaBi scalp care system.

Many anti hair loss products focus primarily on cleansing, oil control or scalp purification. While these functions are important, some users may find that long term use of certain products can leave the scalp feeling dry or uncomfortable.

At SMiB, we believe scalp health is about maintaining balance. Coral calcium was incorporated into the anti hair loss series as part of our scalp first formulation approach to help support the scalp barrier, maintain scalp comfort and support a healthier scalp environment for daily care.

This scalp first approach is one of the reasons the SMiB anti hair loss series was developed for daily use. Maintaining a healthy scalp environment is an important part of supporting long term scalp health and the overall condition of the hair.

Combined with ingredients such as Niacinamide, Panthenol (Vitamin B5), Copper Tripeptide-1 and marine extracts, coral calcium remains one of the key ingredients behind the SMiB scalp care philosophy.

To learn more about coral calcium, please refer to: https://www.smib.com.sg/blogs/calcium-benefits/about-calcium

Research and Development are at the core of SMiB.

Coral calcium is one of the key technologies behind the SMiB anti hair loss series and forms part of the research and development behind the innaBi scalp care system.

The coral calcium manufacturing technology used in the series has received NET (New Excellent Technology) certification in Korea and is supported by patented technology. NET certification is awarded to technologies recognised for their innovation and technical excellence.

Rather than being used as a standalone ingredient, coral calcium is incorporated throughout the anti hair loss series as part of SMiB's scalp first formulation approach together with ingredients such as Niacinamide, Panthenol (Vitamin B5), Copper Tripeptide-1 and marine extracts.

This technology reflects SMiB's commitment to research, innovation and the development of scalp care solutions designed for long term daily use.

The series has undergone a skin irritation test and is formulated for regular daily use.

However, every individual's skin and scalp condition is different. If you have a highly sensitive scalp, known allergies or are currently undergoing medical treatment, we recommend consulting your healthcare professional before use.

As with any cosmetic product, discontinue use if irritation occurs.

Our plasma scalp massager is part of the SMiB anti hair loss series developed to support scalp health and improve hair vitality. With plasma technology and 10,000 micro vibrations per minute, it promotes scalp metabolism, enhances absorption of our coral calcium scalp essence, helps control scalp bacteria and stimulates follicle cell activity, all working together to support effective hair growth.

To learn more, you may refer to what is plasma and click the link below: https://www.smib.com.sg/blogs/plasma-benefits/what-is-plasma

The Plasma Scalp Massager comes with a six-month warranty starting from the date of purchase.

For full warranty terms and conditions, please refer to: https://www.smib.com.sg/pages/warranty

SMiB coral calcium scalp essence helps nourish and support a weakened scalp.

However, using the essence alone is usually not sufficient on its own especially if the scalp condition is not well balanced.

In many cases, if the scalp is inflamed, has buildup or excess oil, applying any tonic or essence may not give noticeable improvement because absorption is limited.

This is why the SMiB anti hair loss series is designed as a complete scalp care system where cleansing, balance and nourishment work together to support the scalp more effectively.

Our plasma scalp massager and scalp essence are designed to work as a pair.

The 23 micro brushes scalp massager provides scalp massage with a fine vibration effect of 10,000 times per minute. Plasma Massager releases plasma, it helps to increase scalp metabolism, aids in the absorption of coral calcium essence, allows bacteria control on the scalp and also increases hair cell follicular proliferation.

When the scalp is properly cleansed, balanced and supported and paired with the massager, the essence is able to work more effectively and deliver more consistent results.

You can still start with the essence if you prefer. However, if your goal is to improve scalp condition and reduce hair fall more effectively, using it together with the shampoo, treatment and massager would give a more complete and consistent outcome.

Research and Development are at the core of SMiB.

The complete SMiB anti gair loss care solution, consisting of the coral calcium shampoo, coral calcium treatment, coral calcium scalp essence and plasma scalp massager was developed through years of research and development as a complete scalp care system.

To support its development, a clinical test report was conducted to verify the efficiency of dandruff improvment, relief itchiness, soothe the scalp, reduce the number of missing hair, scalp elasticity and tensile strength.

The clinical test was conducted using the complete SMiB anti hair loss care routine consisting of the shampoo, treatment, scalp essence and plasma scalp massager.

At SMiB, we believe healthy hair begins with a healthy scalp. This is why the anti hair loss series was formulated as a complete scalp care system, combining daily cleansing, conditioning and scalp care to support overall scalp health.

For more information, please refer to the full clinical report: https://www.smib.com.sg/blogs/news/p-k-skin-research-center

At SMiB, we believe healthy hair begins with a healthy scalp.

While hair is what we see, the scalp is the environment where hair grows. This is why the SMiB anti hair loss series was developed with a scalp first philosophy rather than focusing on the hair alone.

The series combines ingredients such as Coral Calcium, Niacinamide, Panthenol (Vitamin B5), Copper Tripeptide-1 and marine extracts to support overall scalp health as part of a daily scalp care routine.

Research and Development are at the core of SMiB. The anti hair loss series was developed as a complete scalp care system consisting of the shampoo, treatment, scalp essence and plasma scalp massager supported by clinical testing conducted by P&K Skin Research Center in Korea.

Over the years, many long term SMiB users have shared improvements in scalp comfort, scalp balance, oil control, hair texture and overall scalp condition after incorporating the series into their daily routine.

Rather than focusing solely on the hair itself, SMiB focuses on supporting long-term scalp health. We believe that maintaining a healthy scalp environment is an important part of supporting scalp comfort, overall scalp condition and the foundation from which healthy hair grows.

The SMiB anti aging series is our scalp first daily care range developed to address visible signs of scalp aging which can affect overall scalp condition and how hair looks over time.

This series is backed by Korea’s first Double Anti-Aging Clinical Trial for scalp and hair where SMiB’s formulation was evaluated through 13 clinical trials conducted at OATC Skin Clinical Trial Center showing improvements in scalp hydration, elasticity, balance and overall hair condition.

Formulated with skincare grade anti aging ingredients such as Niacinamide, Panthenol and Salicylic Acid together with peptides, botanical extracts and SMiB’s proprietary SP-3 Complex (30,000 ppm), the series focuses on caring for the scalp as it ages through consistent daily use.

Within the anti aging series, there are two shampoos designed for different needs.

The Colour Change shampoo is developed for grey and white hair. It works as a gradual colour deposit shampoo, allowing colour to build up naturally over time with regular use instead of instantly like traditional hair dye. It is built on the Herb Spa Anti-Aging shampoo base, combining colour deposit with gentle scalp care.

The Herb Spa Anti Aging shampoo is a daily scalp care shampoo suitable for all hair types. It focuses on maintaining scalp condition as collagen naturally declines, supporting moisture balance, scalp comfort and overall hair quality.

The formula is vegan certified and designed for daily use, supporting effective cleansing while maintaining scalp condition over time.

Colour Change Shampoo is a colour deposit shampoo, not a hair dye.

It works like a regular cleansing shampoo while gradually depositing colour onto grey or white hair with daily use.

Unlike traditional hair dyes, it does not provide instant colour in one wash. Colour builds up naturally over time, some may notice visible changes within a few washes while for others, it develops more gradually with continued use.

Once your desired coverage is achieved, you may switch back to your usual shampoo or continue with our recommended Herb Spa anti aging shampoo to maintain scalp condition and overall hair quality.

No. It does not work like traditional hair dyes that give instant colour results

Instead, it works as a colour deposit shampoo that gradually builds colour onto grey or white hair with consistent use.

Colour develops over time, creating a more natural looking result rather than an immediate change in a single wash.

Unlike products that focus mainly on fast colour results, SMiB colour change shampoo is built on the Herb Spa anti aging shampoo base designed for daily scalp care.

Rather than functioning like a separate colouring treatment, it cleanses like a regular shampoo while gradually building colour over time for a more natural looking result.

SMiB’s approach focuses not only on grey coverage but also on maintaining scalp comfort, moisture balance and overall hair condition through regular daily use.

The formula is also vegan certified and formulated without commonly highlighted dye ingredients such as PPD, ammonia, parabens and THB.

SMiB colour change shampoo features a dual chamber pump system that dispenses two formulas together during each wash:

• Herb Spa anti aging shampoo base to cleanse and care for the scalp
• Colour deposit formula to gradually build coverage on grey or white hair

This allows colour to build gradually over time during regular washing without the need for a separate colouring step.

Built on SMiB’s scalp first philosophy, the formula contains skincare grade ingredients such as Niacinamide (Vitamin B3), Panthenol (Pro-Vitamin B5), peptides, Centella Asiatica (Cica) and 14 botanical extracts together with SMiB’s proprietary SP-3 Complex (30,000 ppm) to support overall scalp condition and hair appearance over time.

SMiB Herb Spa shampoo is a scalp first anti aging shampoo developed to care for the scalp as it naturally changes over time. As we age, collagen levels gradually decline and the scalp loses moisture and essential nutrients. When this is not maintained, it often shows through the hair becoming drier, coarser, less elastic and harder to manage. This is why scalp condition plays such an important role in how hair looks and feels over time.

Developed in Korea, this formulation is part of a double anti aging clinical trial for both scalp and hair, supported by 13 completed clinical tests at OATC skin clinical trial center. Rather than focusing only on cleansing, the approach is to support scalp balance and maintain a healthier environment for hair over time.

Built on SMiB’s scalp first philosophy and powered by our proprietary SP-3 Complex (30,000 ppm), the formula supports scalp vitality while maintaining a balanced, healthy scalp environment over time.

It is enriched with skincare grade ingredients such as Niacinamide (Vitamin B3), Panthenol (Pro-Vitamin B5), peptides and Cica (Centella Asiatica), together with 14 botanical extracts to support scalp balance and overall hair condition.

Using a gentle coconut derived cleansing base free from SLS and SLES, it cleanses effectively without over stripping, making it suitable for consistent daily use.

With regular use, maintaining a healthy scalp environment allows hair to appear youthful, smoother, more manageable and naturally healthier over time. We’ve seen this reflected not just in testing, but in real, long term users of the Herb Spa series.

The Lactobio probiotic series is designed more towards scalp microbiome balance, focusing on frizz, dryness, hydration and overall repair care.

For grey and white hair concerns, SMiB SG/MY has chosen to focus on the anti aging colour change series instead because grey hair is often linked to the natural aging process of the scalp.

As we age, melanin levels in the hair gradually decrease, causing hair to lose its natural colour over time. At the same time, the scalp also naturally undergoes aging changes where moisture balance, elasticity, resilience and overall nutrient absorption efficiency gradually decline, similar to the skin on our face.

Over time, these aging changes in the scalp environment may contribute to concerns such as grey hair, dryness, reduced scalp moisture balance, weaker hair texture, thinning hair and overall decline in hair vitality.

This is why our approach is not just about colour coverage alone. The SMiB anti aging series focuses on supporting the scalp environment as it naturally changes with age through regular daily care.

Our clour change shampoo is built on the same Herb Spa anti aging shampoo base and contains 50% colour change formula and 50% Herb Spa anti aging formula.

The Herb Spa anti aging series is also backed by Korea’s first scalp and hair double anti aging clinical trial which showed improvements in scalp hydration, scalp elasticity, scalp balance and overall hair condition.

The formula contains skincare grade ingredients such as niacinamide (Vitamin B3), panthenol (Pro Vitamin B5), peptides, botanical extracts and SMiB’s proprietary SP-3 Complex (30,000 ppm) to support scalp moisture balance and overall scalp condition 😊

With regular use, many long term users of the Herb Spa anti aging series notice hair that appears smoother, more manageable, healthier and more youthful over time.

In short, both series are designed for different scalp and hair concerns:

• Lactobio series focuses on scalp microbiome balance, hydration, frizz control and repair care

• Anti aging colour change series focuses on gradual grey hair coverage together with scalp first anti aging care for aging scalp concerns.

SMiB products are scientifically formulated with a scalp first approach to target specific hair and scalp concerns. Find the solution that best fits your needs below:

• Struggling with hair loss, thinning or reduced volume? View our Anti Hair Loss collection here. https://www.smib.com.sg/collections/best-hair-loss-products
  
  

• Worried about grey hair, scalp aging or loss of collagen?
  Explore our Anti-Aging / Grey Hair collection here https://www.smib.com.sg/collections/anti-aging-series

•  
• Dry, frizzy or damaged hair? Explore our Anti Frizz & Repair formulated with probiotics for smoother, more manageable hair. https://www.smib.com.sg/collections/anti-frizz-repair-series

SMiB colour change shampoo works differently from traditional hair dye and results do not appear instantly in one wash. It is a gentle, scalp friendly colour deposit shampoo designed to gradually build coverage over time with regular use.

Rather than fully dyeing the hair in one session, the formula gradually deposits pigment onto grey strands to progressively darken the appearance of grey or white hair.

Coverage varies depending on individual hair texture, porosity, amount of grey hair and natural grey hair pigment. Some users may notice visible darkening within 1 to 5 washes while others may require a longer period or several weeks to gradually build coverage.

Once your desired grey coverage is achieved, you may switch to your usual shampoo or continue with our recommended Herb Spa anti aging shampoo for regular daily cleansing and ongoing scalp and hair care.

We offer two colour options: Natural Brown and Black.

Colour develops mainly on grey or white hair while existing darker or previously coloured hair generally remains unchanged. Over time, the overall appearance becomes more even and naturally darker.

The black variant gradually builds towards a natural black tone. 

The Brown variant provides a softer, natural brown finish.

This is a gradual colour deposit shampoo designed to create a natural looking result over time rather than a strong or instant colour change.

SMiB colour change shampoo works differently from traditional hair dye and does not give instant results in one wash. It is designed as a gradual colour deposit shampoo where colour builds progressively with regular and consistent use.

Coverage development can vary from person to person depending on factors such as the amount of grey or white hair, hair texture, porosity and natural grey hair pigment.

For best results, we recommend using the shampoo consistently as your regular daily shampoo during the initial coverage building phase. Alternating between different shampoos or washing less frequently may slow down the colour build up process as pigment is gradually deposited with each wash.

Some users may notice visible darkening within 1 to 5 washes while others may require a longer period or several weeks during the initial coverage building phase. Once colour coverage is gradually built up over time, many long term users find that less frequent usage is needed to maintain the appearance of the colour.

For example, if visible colour build up takes around 5 days with regular daily washing, washing on alternate days may naturally extend the time needed to achieve similar coverage.

This gradual build up approach is part of SMiB’s scalp first philosophy, designed for regular daily care rather than instant colouring in one session.

Once your desired grey coverage is achieved, you may switch to your usual shampoo or continue with our recommended Herb Spa anti aging shampoo for regular daily cleansing and ongoing scalp and hair care.

Use it daily as your regular shampoo during the initial phase to build colour coverage on grey or white hair.

Unlike traditional hair dye, SMiB colour change shampoo works through gradual colour deposit. With consistent use, colour builds up naturally over time while you cleanse your scalp as part of your daily routine.

For best results, ensure your hair is fully wet before applying, and massage the shampoo evenly through the hair, especially on areas with more visible grey or white strands.

No additional shampoo is required during this stage, as the formula is already designed to cleanse the scalp while building colour.

Once your desired coverage is achieved, you may switch to your usual shampoo or continue with Herb Spa anti aging shampoo to maintain scalp condition and overall hair quality.

Yes, leaving the shampoo on for a short period helps improve colour deposit on grey or white hair.

For daily use, we recommend leaving it on for about 3-5 minutes.
For deeper colour enhancement, it can be left on for up to 10–15 minutes before rinsing.

Rinsing off too quickly may result in lighter or slower colour build especially in areas with more visible grey or white strands.

For best results, you may refer to our step-by-step usage guide here:
https://www.smib.com.sg/blogs/how-to-use/how-to-use-color-change-shampoo

The colour change shampoo uses a dual-chamber pump system designed to dispense 50% colour formula and 50% Herb Spa shampoo in each pump.

To ensure both formulas are released evenly, the bottle should be placed on a flat surface and pressed straight down.

If pumped while holding the bottle or at an angle, one side may dispense more than the other which can affect foam formation, colour deposit and overall performance.

Our shampoo is formulated with a coconut derived cleansing base and will produce foam when used correctly. If the foam is very light or not forming, it is usually related to how the shampoo is being used, rather than the formula itself.

This commonly happens when:

- Not using enough product
- Buildup from oil, sweat or styling products
- Hair not rinsed thoroughly before shampooing (inner layers may still be dry)
- Uneven dispensing from the dual-chamber pump (not in the correct ratio of 50% colour + 50% Herb Spa shampoo)

When lather is insufficient, the scalp may not be fully cleansed, which can lead to oiliness, residue buildup or itchiness after washing.

For best results:

Rinse hair and scalp thoroughly before shampooing
Ensure hair is fully wet
Pump on a flat surface to dispense both formulas evenly
Use a sufficient amount (about 3–8 pumps depending on hair length)
Apply to scalp first and massage to build lather

For step-by-step guidance, you may refer to: https://www.smib.com.sg/blogs/how-to-use/how-to-use-color-change-shampoo

Our Herb Spa anti aging shampoo is formulated with a coconut derived cleansing base and is free from SLS and SLES focusing on effective cleansing while maintaining the scalp’s natural condition.

Because it does not rely on strong foaming agents to create an artificial heavy foam, the lather is naturally finer and more controlled while still cleansing effectively when used correctly.

If there is little or no foam, it is usually related to usage such as:

- Insufficient product used
- Buildup from oil, sweat or styling products
- Hair not rinsed thoroughly before shampooing (not fully wet through)

When foam does not form properly, the scalp may not be fully cleansed which can lead to oiliness or itchiness after washing.

For best results, ensure hair is fully rinsed, use a sufficient amount, and massage the scalp to build lather.

SMiB colour change shampoo uses a dual chamber pump system which contains a small amount of air to allow both formulas to dispense properly.

When first used, the formula should dispense with a consistent texture after a few pumps to activate the system.

If the texture later feels more diluted or different compared to when you first started, it is usually due to water entering the pump area during use.

As the pump system allows air to move in and out, exposure to running water (especially around the pump head) may allow water to seep in over time. This is more likely in shared bathroom environments or when the bottle is placed close to water flow.

This may affect the consistency and performance of the formula.

For best results, keep the pump area away from running water, use the bottle on a flat surface and avoid opening or tampering with the cap.

In some cases, mild itchiness can occur and is often related to how the shampoo is used during washing rather than the formulation itself.

SMiB colour change shampoo uses a gentle coconut-derived cleansing base, which produces a finer, milder lather compared to shampoos with strong foaming agents.

If there is little or no foam, it usually indicates that the scalp is not fully cleansed. This can lead to buildup from oil, residue or styling products which is the common cause of itchiness after washing.

For better cleansing, ensure your hair is thoroughly rinsed before shampooing, use a sufficient amount, and focus on building lather at the scalp before working through the lengths.

If you are generally able to tolerate salon hair colouring, this typically suggests the reaction is not related to colour sensitivity. In most cases, it is linked to how the shampoo is used during cleansing.

You may also refer to our step-by-step usage guide here: https://www.smib.com.sg/blogs/how-to-use/how-to-use-color-change-shampoo

No. SMiB colour change shampoo is a rinse off shampoo designed for regular daily cleansing and does not remain sitting on the scalp like a leave on product.

The formula is built on the Herb Spa anti aging shampoo base using skincare grade ingredients such as Niacinamide (Vitamin B3), Panthenol (Pro-Vitamin B5), peptides, Cica (Centella Asiatica) and botanical extracts to support scalp moisture balance and overall scalp condition.

Our scalp first approach focuses not just on gradual grey hair coverage but also on maintaining a clean, balanced and comfortable scalp environment through regular use.

The formula is also vegan certified and formulated without commonly highlighted dye ingredients such as PPD, ammonia, parabens and THB.

There is no specific restriction against colouring hair during pregnancy or breastfeeding and it is generally a personal decision and preference as sensitivities and comfort levels can vary from individual to individual.

We do have pregnant and breastfeeding customers who continue using SMiB colour change shampoo as part of their regular hair care routine.

SMiB colour change shampoo works differently from traditional hair dye. It is a gradual colour deposit shampoo designed to progressively build colour coverage with regular washing rather than creating instant colour change in one session.

Our scalp first formula is built on the Herb Spa anti aging shampoo base and is formulated without commonly highlighted dye ingredients such as PPD, ammonia, parabens and THB (Trihydroxybenzene). It is also vegan certified, free from SLS/SLES and formulated with a coconut derived cleansing base for gentle daily cleansing.

The formula contains skincare grade ingredients such as Niacinamide (Vitamin B3), Panthenol (Pro-Vitamin B5), peptides, Cica (Centella Asiatica) and botanical extracts to support overall scalp condition and scalp moisture balance through regular use.

That said, our products have not been specifically tested on pregnant or breastfeeding individuals. As every pregnancy and individual situation is different, we recommend consulting your gynecologist before use especially if you have sensitivities or concerns.

SMiB colour change shampoo is designed to be used regularly to gradually build colour coverage on grey or white hair.

Once your desired coverage is achieved, you may stop using it daily and switch back to your usual shampoo or our recommended Herb Spa anti aging shampoo for maintenance.

The formula is built on the Herb Spa anti aging shampoo base using skincare grade ingredients to support scalp condition as it naturally changes over time, helping to maintain moisture balance and overall scalp health.

Continuing with Herb Spa shampoo helps maintain a healthy scalp environment, allowing hair to appear more youthful, smoother, more manageable and naturally healthier over time. We’ve seen this reflected not just in testing, but in real, long term users of the Herb Spa series.

Once you have achieved your desired grey coverage, you do not need to continue using colour change shampoo daily.

At this stage, you can switch to Herb Spa shampoo as your regular daily shampoo which supports scalp condition and overall hair quality while helping to maintain the appearance of the colour.

Colour change shampoo can be used again only when needed such as when new grey hair appears and you wish to build up coverage.

Grey hair is ongoing, so scalp and hair maintenance matters long term.

The SMiB Herb Spa anti aging series is designed as a long term scalp and grey hair maintenance routine, not just a colour change shampoo alone.

Grey hair is part of the natural aging process and over time, many people also begin noticing changes in scalp comfort, dryness, rougher hair texture, frizz, reduced shine and overall manageability. This is why SMiB focuses not only on gradual grey coverage but also on supporting the scalp and hair condition through regular daily care.

Our colour change shampoo is built on the same Herb Spa anti aging shampoo base and contains 50% colour change formula and 50% Herb Spa anti aging shampoo formula

Rather than focusing only on fast colour change, SMiB focuses on creating a more balanced long term grey hair maintenance routine designed for regular ongoing use 😊

The Herb Spa anti aging series is also backed by Korea’s first scalp & hair Double Anti-Aging Clinical Trial which showed improvements in scalp hydration, scalp elasticity, scalp balance and overall hair condition.

The formula contains skincare grade ingredients such as Niacinamide (Vitamin B3), Panthenol (Pro-Vitamin B5), peptides, botanical extracts and SMiB’s proprietary SP-3 Complex (30,000 ppm) to support scalp moisture balance and overall scalp condition during regular use.

Free from SLS/SLE, it also uses a gentler coconut derived cleansing base and is formulated without commonly highlighted dye ingredients such as PPD, THB, ammonia, parabens and sulfate based surfactants.

As grey hair naturally continues to grow over time, many users eventually look not only for colour coverage but also for a more comfortable and sustainable long term maintenance routine.

Another key difference is that SMiB provides a standalone Herb Spa anti aging shampoo for continued maintenance after users achieve their desired grey coverage.

This allows users to:

Step 1 - Build gradual colour coverage with the colour change shampoo
Step 2 - Transition into long term scalp and hair maintenance care with Herb Spa anti aging shampoo

The colour change shampoo can then be used again whenever users wish to refresh the tone.

For us, colour coverage is only part of the journey. Supporting the scalp and hair condition over time is equally important.

Over the years, we’ve seen this reflected not only through formulation research and clinical testing but also through many long term users of the Herb Spa anti aging series including customers, our own team and even within our own families.

Many users notice that beyond gradual grey coverage, their hair also appears softer, smoother, more manageable and healthier looking over time with continued scalp first care.

SMiB Philosophy

Not just covering grey hair. Caring for the scalp that grows it.

SMiB colour change shampoo is designed for regular use to gradually build colour coverage on grey or white hair while supporting overall scalp condition.

The formula works differently from traditional hair dye as it gradually deposits colour over time during regular washing instead of creating an instant colour change in one session.

Our colour change shampoo is built on the same Herb Spa anti aging shampoo base and contains 50% colour change formula and 50% Herb Spa anti aging formula.

The formula contains skincare grade ingredients such as niacinamide (Vitamin B3), panthenol (Pro-Vitamin B5), peptides, botanical extracts and SMiB’s proprietary SP-3 Complex (30,000 ppm) to support scalp moisture balance and overall scalp condition with regular use.

It is also vegan certified and formulated without commonly highlighted dye ingredients such as PPD, ammonia, parabens and THB.

Once your desired grey or white hair coverage is achieved, many customers choose to switch to Herb Spa anti aging shampoo for daily scalp maintenance and restart the colour change shampoo only when new grey or white hair appears again.

This is because once the desired grey hair coverage is achieved, there is usually no need to continue depositing colour daily while Herb Spa anti aging shampoo continues the same scalp first anti aging care for aging scalp concerns and overall scalp condition maintenance.

Once you have achieved your desired grey coverage, you can switch to Herb Spa Shampoo as your regular daily shampoo.

Herb Spa Shampoo helps maintain scalp condition and overall hair quality while prolonging the appearance of the darker tone over time.

As new grey hair appears, you can use colour change shampoo again whenever needed to build up coverage.

Yes, you can continue using your own shampoo after achieving your desired grey or white hair coverage with SMiB colour change shampoo.

However, many users choose to continue with Herb Spa anti aging shampoo as their daily shampoo as it is developed as part of SMiB’s scalp first anti aging care approach.

Herb Spa Shampoo is formulated with skincare grade ingredients such as Niacinamide (Vitamin B3), Panthenol (Pro-Vitamin B5), peptides and botanical extracts to support scalp balance, hydration and overall hair condition.

It also contains SMiB’s proprietary SP-3 Complex (30,000 ppm) and is supported by clinical testing on scalp and hair condition.

By continuing with Herb Spa Shampoo, you are not just maintaining colour but supporting a healthier scalp environment which plays a role in how hair looks, feels and behaves over time.

No. SMiB colour change shampoo is already a complete shampoo so there is no need to use another shampoo at the same time.

Use colour change shampoo on its own to cleanse your scalp and hair while gradually building colour on grey or white hair.

Herb Spa anti aging shampoo is a separate daily care shampoo that focuses on maintaining scalp condition over time.

Once your desired colour coverage is achieved, many users choose to transition into Herb Spa shampoo for everyday maintenance and use the colour change shampoo again only when they wish to refresh the tone.

This creates a more balanced long term grey hair maintenance routine focused not only on colour coverage but also overall scalp and hair condition over time.

SMiB products are scientifically formulated with a scalp first approach to target specific hair and scalp concerns. Find the solution that best fits your needs below:

• Struggling with hair loss, thinning or reduced volume? View our Anti Hair Loss collection here. https://www.smib.com.sg/collections/best-hair-loss-products
  
  

• Worried about grey hair, scalp aging or loss of collagen?
  Explore our Anti-Aging / Grey Hair collection here https://www.smib.com.sg/collections/anti-aging-series

•  
• Dry, frizzy or damaged hair? Explore our Anti Frizz & Repair formulated with probiotics for smoother, more manageable hair. https://www.smib.com.sg/collections/anti-frizz-repair-series

We accept all major credit and debit cards including Visa, Mastercard and American Express.

Yes, absolutely. Your credit card details are processed securely through Shopify’s Shop Pay, a trusted system used by millions of Shopify stores worldwide including well-known global brands.

With Shop Pay, your payment is protected by multiple layers of security:

PCI DSS Level 1 Compliant – Shopify is certified at the highest level of Payment Card Industry Data Security Standards. 

Encryption & Tokenization – Your payment details are encrypted and never shared with us or any third party. 

Two-Factor Authentication (2FA) – Extra security is added with SMS or authentication verification. 

Fraud Protection – Shopify uses advanced fraud analysis tools to detect suspicious activity. 

Trusted Globally – Shop Pay is as safe as using PayPal, Apple Pay or Google Pay.  

In short: Your credit card details are fully encrypted, never stored, and always processed securely. 

For more details, you can read directly from Shopify here: Shop Pay Buyer FAQ – Shopify

We hope this gives you peace of mind when shopping with us. 

Payments are usually processed right away. If your payment didn’t go through, please place a new order and try again. Once payment is successful, you’ll receive a confirmation email with your order and delivery details.

If you don’t receive the confirmation email within 24 hours, drop us an email at info@smib.com.sg or contact us using the link below and our team will be happy to assist you.

https://www.smib.com.sg/pages/contact-us

We do not offer Cash on Delivery (COD). All deliveries are handled by trusted third party couriers and all payments are made securely online through Shop Pay, Credit and Debit cards.

Shop Pay is one of the most reliable and secure payment gateways used by Shopify stores worldwide. It protects your payment with advanced encryption and fraud-prevention systems. We accept all major credit and debit cards and do not store any payment details.

If you’re unable to pay using these options, please email us at info@smib.com.sg or contact us using the link below and we’ll do our best to assist with PayNow.

https://www.smib.com.sg/pages/contact-us

We do not offer returns or refunds once an order has been confirmed and shipped. For exchanges or change of mind requests, a delivery fee applies. Please visit our Shipping Information page for details on the applicable fee. smib.com.sg/shipping

However, exchanges are allowed under certain conditions.

• Items must be unused, unopened and in their original packaging.

• Items purchased as part of a set or bundle must be returned as a complete set.

• Items marked non-exchangeable or non-returnable are not eligible.

• Plasma Scalp Massager is a personal care device and for hygiene and safety reasons, cannot be exchanged or returned once sold.

If you’ve received a defective or incorrect item, please contact us at info@smib.com.sg or through our Contact Us page within 7 days of receiving your order. https://www.smib.com.sg/pages/contact-us

For Singapore orders SMiB Singapore will not cover any return shipping fee for unattempted delivery, exchange and change of mind. Customers are responsible for arranging collection from our office or covering the re-delivery charges of SGD 3.99 which applies.

For overseas orders SMiB Singapore will not cover any return shipping fee for overseas orders in the event of unattempted delivery, exchange and change of mind. For returns from countries outside Singapore, you are liable for the cost of postage. Please refer to "Shipping" for the shipping return cost. smib.com.sg/shipping      

When contacting us, please include your order number in your email to info@smib.com.sg or through our Contact Us page. This will help our team locate your order and process your request promptly.

Please note that, due to the nature of our products and for hygienic reasons, we’re unable to accept returns or issue refunds once a purchase is made.

In Singapore and many other countries, hair care products do not come with a “warranty” like electronics do. This is because these items, similar to cosmetics, are considered personal care products, and results may vary depending on individual factors such as hair type, scalp condition, lifestyle and usage habits.

Our policy is consistent with industry standards to ensure product safety and quality for every customer.

To get your personal referral link, sign in to your account and click the link below: Access the SMiB Referral Program  http://smib.com.sg/referral-program

You can share your referral link directly via Facebook, X (Twitter), Email or copy the link to share through WhatsApp or other messaging apps.

• Receive 500 points once creating an account. (Join Here) https://www.smib.com.sg/account/login

• Enjoy exclusive rewards, including points earnings and redemption, birthday specials and our referral program.

• Get the latest promotions exclusive to members!

You may visit our website Rewards - Join now  or click the link below to find out more on how to earn and use the points. https://www.smib.com.sg/account/register

Our referral program rewards both you and your friend when you share SMiB with others.

Customer A (Referrer) must be an existing customer who has made at least one purchase.

$10 off will be given to Customer B (Friend) when they make their first purchase of $100 or more using Customer A’s referral link.

Once Customer B’s order is successfully completed, Customer A will automatically receive a $10 off coupon for their next purchase.

To maintain fairness, our system automatically verifies all referrals and may restrict or remove rewards for unusual or duplicate activity such as self-referrals or newly created fake accounts.

To get your personal referral link, sign in to your account and click below:
👉 Access the SMiB Referral Program http://smib.com.sg/referral-program

You can share your referral link directly via Facebook, X (Twitter), Email or copy the link to share through WhatsApp or other messaging apps.

You can easily redeem your points during checkout or through your account.
For a step-by-step guide, please visit our  How to Redeem  page for full details.

Click the link here for a step by step guide: https://www.smib.com.sg/blogs/loyalty-program/how-to-redeem

Receive 500 points instantly when you create an account  Join here. https://www.smib.com.sg/account/register

Enjoy exclusive member rewards and savings:

Special promotions, early access to sales and referral rewards.

1,000 birthday points (birth date must be verified 30 days in advance).

Enjoy more ways to earn points through exclusive member activities and promotions throughout the year.

Earn 5 points for every $1 spent, every 1,000 points = $10 off and every 1,900 points = $20 off with no minimum spend.

Your purchases automatically convert into points that can be used for future savings, giving you better value when you shop directly with SMiB.

Visit our Rewards Join Now section and click the link here https://www.smib.com.sg/account/register “Rewards” to learn more about how to earn and redeem points.

Follow these steps to ensure you receive your 1,000 SMiB birthday points:

1. Log in to your SMiB Account https://www.smib.com.sg/account/login, make sure you’re signed in to your customer account on rewards.

2. Go to “Ways to Earn” – open the rewards panel and select ways to earn.

3. Find “Celebrate a Birthday” – click edit date next to this option.

4. Enter your birth date – use the MM/DD format and check that it’s accurate.

5. Save your date – click save date to confirm.

Once saved, you’re all set! On your birthday, you’ll receive an email notifying you that your points have been credited. Please note that birthday points are awarded once a year, on your actual birthday and it's not immediately after entering your date.

When you find something that truly works, sharing it comes naturally. By referring your friends to SMiB, you’re helping them discover scalp care that makes a difference and both of you benefit.

The SMiB Referral Program lets you share your love for healthy scalp care with friends and both of you get rewarded for it.

You’ll receive $10 off your next purchase while your friend enjoys $10 off their first order of $100 or more when they shop through your referral link.

To know more, click the link here: http://smib.com.sg/referral-program

To receive your birthday reward, make sure your birth date is added to your account at least 30 days before your birthday. On your birthday, 1,000 SMiB coins will automatically be credited to your rewards account, no action is needed.

If you enter a birth date that’s less than 30 days away, you won’t receive points this year. The points will be awarded on your birthday next year as rewards are automatically processed by the system.

You can log in to www.smib.com.sg go to the rewards section to view and redeem your points.
Once redeemed, a promo code will be sent to your email for use on your next purchase.

Birthday points can be claimed once per year and will be credited shortly after your birthday date.

You can find expert scalp and hair care advice on our SMiB Blog.

https://www.smib.com.sg/blogs/news

Our showroom is located in Singapore and visits are by appointment so our team can assist you personally. View our location here or email info@smib.com.sg to schedule your visit.

You can reach us through our Contact Page or email us at info@smib.com.sg.

SMiB operates mainly as an eCommerce company with a showroom available by appointment. Our team usually replies within one to two working days during office hours.

Curious what others think? Visit our Happy Customers page to read genuine reviews and experiences shared by SMiB users.

Yes, we do! Explore our range of SMiB gift box sets thoughtfully designed for sharing healthy, beautiful hair. Browse our collection here.

We welcome new partnerships! If you’re a salon owner or retailer interested in distributing SMiB products, we’d love to connect.

Please submit your details through our Distribution Page and our team will get in touch soon.

Due to technical issues beyond our control, WhatsApp support is currently unavailable, and we will be assisting customers via email instead.

Kindly reach us at info@smib.com.sg, where our team will respond to you as promptly as possible.

You may click here to contact us:
https://www.smib.com.sg/pages/contact-us