Frequently Asked Questions
To create your account, go to our Sign-Up Page and and complete the registration form.
Once completed, you’ll receive an email from SMiB 스미브 titled “Get 500 Free SMiB VIP Coins after activating your account.”
Open that email and click the “Activate your account” button to confirm your registration.
After activation, 500 SMiB coins will automatically be credited to your account.
If you don’t see the email, please check your spam or junk folder.
Create your account on our Sign-Up Page.
Check your email for “Activate your account” and click the link to confirm. Once activated, 500 SMiB coins will be added to your account.
If you don’t see the activation email, please check your spam or junk folder. Still can’t find it? Contact us at info@smib.com.sg and we’ll assist you.
You can create your account here.
New members will receive 500 SMiB points upon successful registration.
Receive 500 SMiB points when you create an account. (Join here)
Enjoy exclusive rewards such as points earning and redemption, birthday specials and our referral program. Members receive early access to promotions and exclusive offers.
Visit our Rewards – Join Now page and click “Rewards” to learn more about how to earn and use your points.
If you’ve just created your account but didn’t receive the activation email, please check your spam or junk folder. If it’s not there, visit the Login Page and click “Forgot your password?” to generate a new secure link.
If the activation email is still missing, reach out to us at info@smib.com.sg for assistance.
If you’ve forgotten your password or wish to change your password, go to our Login Page and click “Forgot your password?”.
Enter your registered email address and follow the steps to reset your password.
For security reasons, our team is unable to reset passwords on behalf of customers.
If you don’t receive the reset email, please check your spam or junk folder. For further help, you may contact us at info@smib.com.sg.
You can update your personal details by logging into your account:
- Go to: https://www.smib.com.sg/account/login
- Enter your email and password, then click “Sign In”
- Click “View Addresses”
- Select the address you wish to update and click “Edit”
To create your account, go to our Sign-Up Page and and complete the registration form.
Once completed, you’ll receive an email from SMiB 스미브 titled “Get 500 Free SMiB VIP Coins after activating your account.”
Open that email and click the “Activate your account” button to confirm your registration.
After activation, 500 SMiB coins will automatically be credited to your account.
If you don’t see the email, please check your spam or junk folder.
Create your account on our Sign-Up Page.
Check your email for “Activate your account” and click the link to confirm. Once activated, 500 SMiB coins will be added to your account.
If you don’t see the activation email, please check your spam or junk folder. Still can’t find it? Contact us at info@smib.com.sg and we’ll assist you.
You can create your account here.
New members will receive 500 SMiB points upon successful registration.
Receive 500 SMiB points when you create an account. (Join here)
Enjoy exclusive rewards such as points earning and redemption, birthday specials and our referral program. Members receive early access to promotions and exclusive offers.
Visit our Rewards – Join Now page and click “Rewards” to learn more about how to earn and use your points.
If you’ve just created your account but didn’t receive the activation email, please check your spam or junk folder. If it’s not there, visit the Login Page and click “Forgot your password?” to generate a new secure link.
If the activation email is still missing, reach out to us at info@smib.com.sg for assistance.
If you’ve forgotten your password or wish to change your password, go to our Login Page and click “Forgot your password?”.
Enter your registered email address and follow the steps to reset your password.
For security reasons, our team is unable to reset passwords on behalf of customers.
If you don’t receive the reset email, please check your spam or junk folder. For further help, you may contact us at info@smib.com.sg.
You can update your personal details by logging into your account:
- Go to: https://www.smib.com.sg/account/login
- Enter your email and password, then click “Sign In”
- Click “View Addresses”
- Select the address you wish to update and click “Edit”
SMiB is a research and development brand that prioritises scalp health. Each of our series goes through its own clinical testing based on its formulation and purpose.
The clinical trial for our Anti Hair Loss series was conducted by P&K Skin Research Center in Korea. You may view the report at the link here: https://www.smib.com.sg/blogs/news/p-k-skin-research-center
The clinical trial for our Anti Aging series was conducted by OATC Research Center in Korea and is Vegan Certified by the Korea Agency of Vegan Certification and Services Inc. You may view the report at the link here: https://www.smib.com.sg/blogs/info/research-report-for-anti-aging
The clinical trial for our Anti Frizz and Repair series was conducted by ProbeM Skin Research Centre in Korea. You may view the report at the link here: https://www.smib.com.sg/blogs/info/research-report-for-anti-frizz-repair
Singapore
We offer free shipping for purchases above SGD 49. For orders below SGD 49, a shipping fee of SGD 3.99 applies.
Malaysia
Enjoy free shipping for purchases above RM 299. For orders below RM 299, a flat shipping fee of RM 3.90 ( West ), RM 19.90 ( East ) applies.
International
For destinations outside Singapore and Malaysia, please refer to our "Shipping" page for detailed rates and delivery timelines.
For destinations outside Singapore and Malaysia, shipping rates vary depending on your location. Please refer to our "Shipping" section for detailed information on international delivery fees and estimated transit times.
Singapore Delivery: Kindly note that orders placed 23:59 will take 2-4 business days during the non-sales period. Whereas during sales period, delivery may take a little longer as we handle a higher volume of orders.
Malaysia Delivery: Kindly note that orders placed 23:59 will take 2-10 business days during the non-sales period. Whereas during sales period, delivery may take a little longer as we handle a higher volume of orders.
International Delivery: Kindly note that orders placed 23:59 will take 4-14 business days during the non-sales period. Whereas during sales period, delivery may take a little longer as we handle a higher volume of orders.
Pls refer to the link here:
https://www.smib.com.sg/pages/shipping-information
In case you have placed the order and realised the delivery address is wrong, please email us at info@smib.com.sg or contact us using the link. https://www.smib.com.sg/pages/contact-us Please note that change of delivery address is based on best effort. We will definitely assist to make change for you.
If the order has already been packed and dispatched, we will not be able to offer a replacement or refund. Any changes to the delivery address at that stage may incur additional charges from the courier which will be borne by the customer.
If your order hasn’t reached you within the expected delivery time, please email us at info@smib.com.sg or or contact us using the link below. Kindly include your order number so our team can check with our courier partner and update you as soon as possible.
SMiB [스미브] Singapore Office
69 Ubi Road 1 #08-31
Oxley Biz Hub (Lobby 3)
Singapore 408731
Not sure how to get here?
> Tap here for directions (By Car)
In the unfortunate event that you received a wrong item, please email us at info@smib.com.sg or contact us using the link below and we’ll get it right for you as soon as possible.
https://www.smib.com.sg/pages/contact-us
Deliveries are handled by third-party courier partners and unfortunately we are unable to accommodate requests for specific delivery days and times. This is a common practice across online stores as delivery routes and schedules are managed by the couriers. Our partners will do their best to deliver your order within a reasonable timeframe once it’s been processed and dispatched.
Unfortunately, our warehouse is closed on weekends and public holidays. Orders placed during these times will be processed on the next working day.
All deliveries are handled by third-party courier partners. These drivers follow their own delivery routes and schedules so they may not always call before delivery or attempt redelivery at a specific time.
If delivery is unsuccessful, our courier will usually make two delivery attempts before the parcel is returned to us. Once it’s returned, customers may arrange to collect the parcel from our office or cover the re-delivery fee for another attempt.
To avoid missed deliveries, please ensure that someone is available to receive the parcel at your delivery address.
Enjoy free shipping for purchases above RM 299.
For orders below RM 299, a flat shipping fee of RM 3.90 ( West ) , RM 19.90 ( East ) applies.
https://www.smib.com.sg/pages/shipping-information
Why am I seeing a “Shipping not available” error at checkout?
If you encounter this error, it is likely that your order exceeds the maximum weight limit for international shipping (3kg per order).
Solution:
Please split your purchase into 2 or more separate orders, ensuring that each order does not exceed 3kg.
If you need assistance, feel free to email us your desired order quantity, and our team will be happy to help you arrange and split your order accordingly.
Error message shown at checkout:
“Shipping not available
Your order cannot be shipped to the selected address. Please review your address for accuracy or select an alternative address.”
Please make sure all the following steps are completed correctly to activate the promo code:
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1.Add one (1) PWP item to your cart.
👉 Click here to add the PWP product: www.smib.com.sg/newpwp8
(Make sure you select the correct country before checkout.) -
2.Spend at least $80 / RM200 or more (excluding the PWP item) to qualify.
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3.Enter the correct promo code at the checkout page:
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*Singapore: PWP8
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*Malaysia: PWP8MY
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*International: PWP8
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This promotion can’t be used together with other promo codes, discounts, or vouchers.
If you still face any issues, feel free to email us at info@smib.com.sg for assistance.
👉Click here to contact us : www.smib.com.sg/contact
Shopping on our Official E-shop offers the best value and exclusive perks:
Guaranteed lowest price across all platforms
Receive 500 points when you create an account Join Here https://www.smib.com.sg/account/register
Spin and Win a free shampoo or gift for first-time shoppers
Fast and reliable delivery from our Singapore and Malaysia warehouse
Enjoy exclusive rewards such as point earning and redemption, birthday specials and our referral program
Visit our website and click Rewards - Join now to learn more about how to earn and use your points. https://www.smib.com.sg/account/register
Once your payment is successfully completed, your order will be confirmed within 3 working days. A confirmation email will be sent to you, do check your inbox and spam folder, just in case it ends up there.
If you need to make changes to your order, please email us with your purchase order immediately at info@smib.com.sg or contact us using the link below and our team will be happy to assist you.
https://www.smib.com.sg/pages/contact-us
We will make our best effort to assist you before your order is processed for shipping. Once it has been dispatched, we’re unable to make further changes.
You can find your order number in the confirmation email sent to you after completing your purchase.
Please make sure your promo code meets the terms and conditions stated such as minimum spend requirements or valid usage dates. Only one discount code can be applied per checkout.
If it still doesn’t work, don’t worry just drop us an email at info@smib.com.sg or contact us using the link below and our team will be happy to assist you. http://smib.com.sg/contact
We don’t take phone orders as all purchases go through our website. This helps us keep your payment and delivery details secure and ensures everything’s properly tracked in our system.
If you ever need help placing an order, just drop us an email at info@smib.com.sg or contact us using the link below and our team will guide you through it. http://smib.com.sg/contact
You may click here to reach us and book your appointment!
SMiB [스미브] Singapore Office
69 Ubi Road 1 #08-31
Oxley Biz Hub (Lobby 3)
Singapore 408731
Not sure how to get here?
> Tap here for directions (By Car)
> Tap here for directions (By MRT)
Yes, you can still find SMiB on Lazada and Shopee. However shopping on our official E-shop offers the best value and exclusive perks:
Guaranteed lowest price across all platforms
Receive 500 points when you create an account (Join Here) https://www.smib.com.sg/account/register
Join Here Spin and Win a free shampoo or gift for first-time shoppers
Fast and reliable delivery from our Singapore and Malaysia warehouse
Enjoy exclusive rewards such as point earning and redemption, birthday specials and our referral program
Visit our website Rewards - Join now and click the link below. Join now to learn more about how to earn and use your points
https://www.smib.com.sg/account/register
We can offer an exchange within 14 days of purchase for unopened and unused products. If you’d like to exchange your item, please email info@smib.com.sg or contact us using the link below to make an appointment to visit our office at Tai Seng.
https://www.smib.com.sg/pages/contact-us
If you received a damaged or incorrect product, kindly take a clear photo of the item(s) and the shipping box and email them to info@smib.com.sg together with your order number. Our team will review and assist you accordingly.
We’re sorry for the inconvenience caused. Please contact us immediately at info@smib.com.sg or contact us using the link below and our team will be happy to assist you
https://www.smib.com.sg/pages/contact-us
Please email us with your order number, a brief description and a clear photo or video of the affected item.
Kindly do not discard the item as our team may need to inspect or collect it to identify the cause and arrange a proper resolution.
SMiB products are scientifically formulated with a scalp first approach to target specific hair and scalp concerns. Find the solution that best fits your needs below:
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Struggling with hair loss, thinning or reduced volume? View our Anti Hair Loss collection here. https://www.smib.com.sg/collections/best-hair-loss-products
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Worried about grey hair, scalp aging or loss of collagen?
Explore our Anti-Aging / Grey Hair collection here https://www.smib.com.sg/collections/anti-aging-series - Dry, frizzy or damaged hair? Explore our Anti Frizz & Repair formulated with probiotics for smoother, more manageable hair. https://www.smib.com.sg/collections/anti-frizz-repair-series
The SMiB Anti Hair Loss series is our scalp first daily care range developed to support scalp health which plays an important role in overall hair condition and hair fall concerns over time.
This series is backed by clinical testing conducted at P&K Skin Research Center in Korea where the complete SMiB innaBi range (shampoo, treatment, scalp essence and scalp massager) was tested for improvements in dandruff, scalp itchiness, scalp soothing, number of missing hairs, scalp elasticity and tensile strength.
Formulated with skincare grade ingredients such as Niacinamide, Panthenol, Zinc Pyrithione and Salicylic Acid, together with peptides, marine extracts and SMiB’s signature Coral Calcium, the series focuses on cleansing, balancing and maintaining a healthier scalp environment without causing dryness.
SMiB is also certified as a new scalp health technology, reflecting our research led approach to scalp care. Through consistent daily use, the series supports a cleaner, more balanced scalp condition which may contribute to healthier and stronger looking hair over time.
SMiB is a Korean R&D brand certified in new scalp health technology focusing on restoring scalp condition as the foundation for healthier hair.
The Anti Hair Loss series is backed by clinical testing at P&K Skin Research Center with clinical trial on improvements in dandruff, scalp comfort, reduction of hair fall, scalp elasticity and tensile strength.
The formulation combines skincare grade ingredients such as Niacinamide and Panthenol with Coral Calcium, proteins and marine extracts to support scalp balance, maintain moisture and strengthen overall scalp condition.
Designed as a complete 4 steps routine, each product works together to support the scalp more effectively:
- Shampoo (Step 1) – helps cleanse and remove buildup from the scalp while maintaining moisture balance
- Treatment (Step 2) – softens the hair, improves elasticity and enhances overall hair condition without coating the scalp
- Plasma Scalp Massager (Step 3) – releases plasma to support scalp metabolism, enhances absorption of SMiB’s Coral Calcium Essence, supports a cleaner scalp environment and promotes healthier hair follicle activity
- Scalp Essence (Step 4) – nourishes and supports weakened scalp, helping to maintain a stronger and more balanced scalp condition over time
With consistent daily use, many users notice improvements in scalp condition, followed by stronger, healthier-looking hair and reduced hair fall over time.
Yes, the SMiB Anti Hair Loss series is designed for daily use.
Our formulation follows a scalp first approach similar to how we care for our skin. While many people invest in skincare, scalp care is often overlooked, even though the scalp can age faster due to constant exposure, buildup and environmental stress.
This is why the innaBi series is developed using skincare-grade ingredients such as Niacinamide, Panthenol and Salicylic Acid combined with functional actives like Zinc Pyrithione and coral calcium to help maintain a clean, balanced and comfortable scalp environment.
Rather than using overly harsh cleansing agents, the formula is balanced to cleanse effectively while supporting the scalp’s natural condition, making it suitable for consistent, everyday use.
Coral calcium is one of the key ingredients in our Anti Hair Loss (innaBi) series. It helps support a healthy scalp environment by maintaining moisture balance, easing dryness and protecting the scalp barrier. This may also help reduce scalp discomfort over time.
To learn more, please refer to: https://www.smib.com.sg/blogs/calcium-benefits/about-calcium
Our Plasma Scalp Massager is part of the SMiB Anti Hair Loss series developed to support scalp health and improve hair vitality. With plasma technology and 10,000 micro-vibrations per minute, it promotes scalp metabolism, enhances absorption of our coral calcium scalp essence, helps control scalp bacteria and stimulates follicle cell activity, all working together to support effective hair growth.
To learn more, you may refer to what is plasma and click the link below: https://www.smib.com.sg/blogs/plasma-benefits/what-is-plasma
The Plasma Scalp Massager comes with a six-month warranty starting from the date of purchase.
For full warranty terms and conditions, please refer to: https://www.smib.com.sg/pages/warranty
The SMiB anti aging series is our scalp first daily care range developed to address visible signs of scalp aging which can affect overall scalp condition and how hair looks over time.
This series is backed by Korea’s first Double Anti-Aging Clinical Trial for scalp and hair where SMiB’s formulation was evaluated through 13 clinical trials conducted at OATC Skin Clinical Trial Center showing improvements in scalp hydration, elasticity, balance and overall hair condition.
Formulated with skincare grade anti aging ingredients such as Niacinamide, Panthenol and Salicylic Acid together with peptides, botanical extracts and SMiB’s proprietary SP-3 Complex (30,000 ppm), the series focuses on caring for the scalp as it ages through consistent daily use.
Within the anti aging series, there are two shampoos designed for different needs.
The Colour Change shampoo is developed for grey and white hair. It works as a gradual colour deposit shampoo, allowing colour to build up naturally over time with regular use instead of instantly like traditional hair dye. It is built on the Herb Spa Anti-Aging shampoo base, combining colour deposit with gentle scalp care.
The Herb Spa Anti Aging shampoo is a daily scalp care shampoo suitable for all hair types. It focuses on maintaining scalp condition as collagen naturally declines, supporting moisture balance, scalp comfort and overall hair quality.
The formula is vegan certified and designed for daily use, supporting effective cleansing while maintaining scalp condition over time.
Colour Change Shampoo is a colour deposit shampoo, not a hair dye.
It works like a regular cleansing shampoo while gradually depositing colour onto grey or white hair with daily use.
Unlike traditional hair dyes, it does not provide instant colour in one wash. Colour builds up naturally over time, some may notice visible changes within a few washes while for others, it develops more gradually with continued use.
Once your desired coverage is achieved, you may switch back to your usual shampoo or continue with our recommended Herb Spa anti aging shampoo to maintain scalp condition and overall hair quality.
No. It does not work like traditional hair dyes that give instant colour results
Instead, it works as a colour deposit shampoo that gradually builds colour onto grey or white hair with consistent use.
Colour develops over time, creating a more natural looking result rather than an immediate change in a single wash.
SMiB products are scientifically formulated with a scalp first approach to target specific hair and scalp concerns. Find the solution that best fits your needs below:
-
Struggling with hair loss, thinning or reduced volume? View our Anti Hair Loss collection here. https://www.smib.com.sg/collections/best-hair-loss-products
-
Worried about grey hair, scalp aging or loss of collagen?
Explore our Anti-Aging / Grey Hair collection here https://www.smib.com.sg/collections/anti-aging-series - Dry, frizzy or damaged hair? Explore our Anti Frizz & Repair formulated with probiotics for smoother, more manageable hair. https://www.smib.com.sg/collections/anti-frizz-repair-series
SMiB Colour Change Shampoo is designed to combine scalp care and gradual colour enhancement in one step.
It features a dual pump system that dispenses two formulas together during use.
- a Herb Spa Anti-Aging shampoo base to cleanse and care for the scalp
- a colour deposit formula that gradually builds coverage on grey or white hair
This allows you to wash your hair as usual while colour develops over time without the need for a separate colouring step.
Built on a scalp first philosophy, the formula uses skincare-grade ingredients such as Niacinamide, Panthenol, peptides and botanical extracts to support scalp balance and overall hair condition.
Powered by SMiB’s proprietary SP-3 Complex (30,000 ppm), a concentrated blend designed to support scalp vitality, together with skincare grade ingredients such as Niacinamide (Vitamin B3), Panthenol (Pro-Vitamin B5), peptides and Cica (Centella Asiatica), plus 14 botanical extracts to maintain a balanced, healthy scalp over time.
SMiB Herb Spa shampoo is a scalp-first anti aging shampoo developed to care for the scalp as it naturally changes over time. As we age, collagen levels gradually decline and the scalp loses moisture and essential nutrients. When this is not maintained, it often shows through the hair becoming drier, coarser, less elastic and harder to manage. This is why scalp condition plays such an important role in how hair looks and feels over time.
Developed in Korea, this formulation is part of a Double Anti-Aging clinical trial for both scalp and hair, supported by 13 completed clinical tests at OATC skin clinical trial center. Rather than focusing only on cleansing, the approach is to support scalp balance and maintain a healthier environment for hair over time.
Built on SMiB’s scalp-first philosophy and powered by our proprietary SP-3 Complex (30,000 ppm), the formula supports scalp vitality while maintaining a balanced, healthy scalp environment over time.
It is enriched with skincare-grade ingredients such as Niacinamide (Vitamin B3), Panthenol (Pro-Vitamin B5), peptides and Cica (Centella Asiatica), together with 14 botanical extracts to support scalp balance and overall hair condition.
Using a gentle coconut-derived cleansing base free from SLS and SLES, it cleanses effectively without over stripping, making it suitable for consistent daily use.
With regular use, maintaining a healthy scalp environment allows hair to appear youthful, smoother, more manageable and naturally healthier over time. We’ve seen this reflected not just in testing, but in real, long term users of the Herb Spa series.
No. SMiB Colour Change Shampoo is already a complete shampoo, so there is no need to use another shampoo at the same time.
Use Colour Change Shampoo on its own to cleanse your scalp and hair while gradually building colour on grey or white hair.
Herb Spa Anti-Aging Shampoo is a separate daily care shampoo that focuses on maintaining scalp condition over time.
Once your desired colour coverage is achieved, you may switch to Herb Spa Shampoo for daily maintenance, or continue using your preferred shampoo depending on your routine.
Unlike products that focus only on fast colour results, SMiB colour change shampoo is built on a Herb Spa anti aging shampoo base designed for daily scalp care.
It cleanses like a regular shampoo while gradually building colour over time, allowing for a more natural looking result without a separate colouring step.
Using a dual chamber pump system, the formula focuses not just on colour but on maintaining scalp comfort and overall hair condition with regular use.
It is also formulated without commonly flagged dye ingredients such as PPD, ammonia, parabens and THB and is vegan certified.
Results are not immediate and build gradually over time.
SMiB colour change shampoo is designed to progressively enhance the appearance of grey or white hair with regular use, rather than providing instant colour in one wash.
The time required varies from person to person, depending on factors such as the amount of grey hair, hair texture and porosity. Some may notice gradual changes earlier while for others it develops more progressively with continued use.
Once your desired coverage is achieved, you can switch to your usual shampoo or Herb Spa anti aging shampoo to maintain scalp condition and overall hair quality.
We offer two colour options: Natural Brown and Black.
Colour develops mainly on grey or white hair while existing darker or previously coloured hair generally remains unchanged. Over time, the overall appearance becomes more even and naturally darker.
The black variant gradually builds towards a natural black tone.
The Brown variant provides a softer, natural brown finish.
This is a gradual colour deposit shampoo designed to create a natural looking result over time rather than a strong or instant colour change.
Use it daily as your regular shampoo during the initial phase to build colour coverage on grey or white hair.
Unlike traditional hair dye, SMiB colour change shampoo works through gradual colour deposit. With consistent use, colour builds up naturally over time while you cleanse your scalp as part of your daily routine.
For best results, ensure your hair is fully wet before applying, and massage the shampoo evenly through the hair, especially on areas with more visible grey or white strands.
No additional shampoo is required during this stage, as the formula is already designed to cleanse the scalp while building colour.
Once your desired coverage is achieved, you may switch to your usual shampoo or continue with Herb Spa anti aging shampoo to maintain scalp condition and overall hair quality.
Yes, leaving the shampoo on for a short period helps improve colour deposit on grey or white hair.
For daily use, we recommend leaving it on for about 3-5 minutes.
For deeper colour enhancement, it can be left on for up to 10–15 minutes before rinsing.
Rinsing off too quickly may result in lighter or slower colour build especially in areas with more visible grey or white strands.
For best results, you may refer to our step-by-step usage guide here:
https://www.smib.com.sg/blogs/how-to-use/how-to-use-color-change-shampoo
The colour change shampoo uses a dual-chamber pump system designed to dispense 50% colour formula and 50% Herb Spa shampoo in each pump.
To ensure both formulas are released evenly, the bottle should be placed on a flat surface and pressed straight down.
If pumped while holding the bottle or at an angle, one side may dispense more than the other which can affect foam formation, colour deposit and overall performance.
Our shampoo is formulated with a coconut derived cleansing base and will produce foam when used correctly. If the foam is very light or not forming, it is usually related to how the shampoo is being used, rather than the formula itself.
This commonly happens when:
- Not using enough product
- Buildup from oil, sweat or styling products
- Hair not rinsed thoroughly before shampooing (inner layers may still be dry)
- Uneven dispensing from the dual-chamber pump (not in the correct ratio of 50% colour + 50% Herb Spa shampoo)
When lather is insufficient, the scalp may not be fully cleansed, which can lead to oiliness, residue buildup or itchiness after washing.
For best results:
Rinse hair and scalp thoroughly before shampooing
Ensure hair is fully wet
Pump on a flat surface to dispense both formulas evenly
Use a sufficient amount (about 3–8 pumps depending on hair length)
Apply to scalp first and massage to build lather
For step-by-step guidance, you may refer to: https://www.smib.com.sg/blogs/how-to-use/how-to-use-color-change-shampoo
In some cases, mild itchiness can occur and is often related to how the shampoo is used during washing rather than the formulation itself.
SMiB colour change shampoo uses a gentle coconut-derived cleansing base, which produces a finer, milder lather compared to shampoos with strong foaming agents.
If there is little or no foam, it usually indicates that the scalp is not fully cleansed. This can lead to buildup from oil, residue or styling products which is the common cause of itchiness after washing.
For better cleansing, ensure your hair is thoroughly rinsed before shampooing, use a sufficient amount, and focus on building lather at the scalp before working through the lengths.
If you are generally able to tolerate salon hair colouring, this typically suggests the reaction is not related to colour sensitivity. In most cases, it is linked to how the shampoo is used during cleansing.
You may also refer to our step-by-step usage guide here: https://www.smib.com.sg/blogs/how-to-use/how-to-use-color-change-shampoo
SMiB colour change shampoo works differently from traditional hair dye and does not give instant results in one wash. It is designed as a gradual colour deposit shampoo where colour builds progressively with consistent use.
Colour development can vary from person to person depending on factors such as the amount of grey or white hair, hair texture, porosity and natural pigment.
Usage also plays an important role. Lighter or slower results may occur if the shampoo is not left on long enough, if insufficient product is used or if lather is not properly built up on the scalp during washing.
Some users may notice visible darkening within a few washes while others may require a longer period to build coverage. This is part of a scalp first, gentler approach rather than an instant colouring process.
For best results, use daily during the initial phase, allow sufficient contact time and focus on areas with more visible grey or white hair.
SMiB colour change shampoo uses a dual chamber pump system which contains a small amount of air to allow both formulas to dispense properly.
When first used, the formula should dispense with a consistent texture after a few pumps to activate the system.
If the texture later feels more diluted or different compared to when you first started, it is usually due to water entering the pump area during use.
As the pump system allows air to move in and out, exposure to running water (especially around the pump head) may allow water to seep in over time. This is more likely in shared bathroom environments or when the bottle is placed close to water flow.
This may affect the consistency and performance of the formula.
For best results, keep the pump area away from running water, use the bottle on a flat surface and avoid opening or tampering with the cap.
Our Herb Spa anti aging shampoo is formulated with a coconut derived cleansing base and is free from SLS and SLES focusing on effective cleansing while maintaining the scalp’s natural condition.
Because it does not rely on strong foaming agents to create an artificial heavy foam, the lather is naturally finer and more controlled while still cleansing effectively when used correctly.
If there is little or no foam, it is usually related to usage such as:
- Insufficient product used
- Buildup from oil, sweat or styling products
- Hair not rinsed thoroughly before shampooing (not fully wet through)
When foam does not form properly, the scalp may not be fully cleansed which can lead to oiliness or itchiness after washing.
For best results, ensure hair is fully rinsed, use a sufficient amount, and massage the scalp to build lather.
SMiB colour change shampoo is designed to be used regularly to gradually build colour coverage on grey or white hair.
Once your desired coverage is achieved, you may stop using it daily and switch back to your usual shampoo or our recommended Herb Spa anti aging shampoo for maintenance.
The formula is built on the Herb Spa anti aging shampoo base using skincare grade ingredients to support scalp condition as it naturally changes over time, helping to maintain moisture balance and overall scalp health.
Continuing with Herb Spa shampoo helps maintain a healthy scalp environment, allowing hair to appear more youthful, smoother, more manageable and naturally healthier over time. We’ve seen this reflected not just in testing, but in real, long term users of the Herb Spa series.
Once you have achieved your desired grey coverage, you do not need to continue using colour change shampoo daily.
At this stage, you can switch to Herb Spa shampoo as your regular daily shampoo which supports scalp condition and overall hair quality while helping to maintain the appearance of the colour.
Colour change shampoo can be used again only when needed such as when new grey hair appears and you wish to build up coverage.
Once you have achieved your desired grey coverage, you can switch to Herb Spa Shampoo as your regular daily shampoo.
Herb Spa Shampoo helps maintain scalp condition and overall hair quality while prolonging the appearance of the darker tone over time.
As new grey hair appears, you can use colour change shampoo again whenever needed to build up coverage.
Yes, you can continue using your own shampoo after achieving your desired grey or white hair coverage with SMiB colour change shampoo.
However, many users choose to continue with Herb Spa anti aging shampoo as their daily shampoo as it is developed as part of SMiB’s scalp first anti aging care approach.
Herb Spa Shampoo is formulated with skincare grade ingredients such as Niacinamide (Vitamin B3), Panthenol (Pro-Vitamin B5), peptides and botanical extracts to support scalp balance, hydration and overall hair condition.
It also contains SMiB’s proprietary SP-3 Complex (30,000 ppm) and is supported by clinical testing on scalp and hair condition.
By continuing with Herb Spa Shampoo, you are not just maintaining colour but supporting a healthier scalp environment which plays a role in how hair looks, feels and behaves over time.
No.
It is a rinse-off shampoo designed for daily cleansing and does not sit on the scalp.
The formula is built with skincare grade ingredients to support scalp balance and comfort.
Many people choose to colour their hair during pregnancy or while breastfeeding. As sensitivities can vary from individual to individual, it is often a personal decision.
SMiB colour change shampoo works differently from traditional hair dyes. It is a colour deposit shampoo that gradually builds colour with each washm rather than relying on strong dye chemicals for instant results.
Our formula is designed with a scalp first approach and is formulated without commonly highlighted dye ingredients such as PPD, ammonia, parabens and THB (Trihydroxybenzene). It is also free from sulfate-based surfactants.
That said, our products have not been specifically tested on pregnant or breastfeeding individuals. As every situation is different, we recommend consulting your doctor before use especially if you have sensitivities or concerns.
SMiB products are scientifically formulated with a scalp first approach to target specific hair and scalp concerns. Find the solution that best fits your needs below:
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Struggling with hair loss, thinning or reduced volume? View our Anti Hair Loss collection here. https://www.smib.com.sg/collections/best-hair-loss-products
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Worried about grey hair, scalp aging or loss of collagen?
Explore our Anti-Aging / Grey Hair collection here https://www.smib.com.sg/collections/anti-aging-series - Dry, frizzy or damaged hair? Explore our Anti Frizz & Repair formulated with probiotics for smoother, more manageable hair. https://www.smib.com.sg/collections/anti-frizz-repair-series
We accept all major credit and debit cards including Visa, Mastercard and American Express.
Yes, absolutely. Your credit card details are processed securely through Shopify’s Shop Pay, a trusted system used by millions of Shopify stores worldwide including well-known global brands.
With Shop Pay, your payment is protected by multiple layers of security:
PCI DSS Level 1 Compliant – Shopify is certified at the highest level of Payment Card Industry Data Security Standards.
Encryption & Tokenization – Your payment details are encrypted and never shared with us or any third party.
Two-Factor Authentication (2FA) – Extra security is added with SMS or authentication verification.
Fraud Protection – Shopify uses advanced fraud analysis tools to detect suspicious activity.
Trusted Globally – Shop Pay is as safe as using PayPal, Apple Pay or Google Pay.
In short: Your credit card details are fully encrypted, never stored, and always processed securely.
For more details, you can read directly from Shopify here: Shop Pay Buyer FAQ – Shopify
We hope this gives you peace of mind when shopping with us.
Payments are usually processed right away. If your payment didn’t go through, please place a new order and try again. Once payment is successful, you’ll receive a confirmation email with your order and delivery details.
If you don’t receive the confirmation email within 24 hours, drop us an email at info@smib.com.sg or contact us using the link below and our team will be happy to assist you.
https://www.smib.com.sg/pages/contact-us
We do not offer Cash on Delivery (COD). All deliveries are handled by trusted third party couriers and all payments are made securely online through Shop Pay, Credit and Debit cards.
Shop Pay is one of the most reliable and secure payment gateways used by Shopify stores worldwide. It protects your payment with advanced encryption and fraud-prevention systems. We accept all major credit and debit cards and do not store any payment details.
If you’re unable to pay using these options, please email us at info@smib.com.sg or contact us using the link below and we’ll do our best to assist with PayNow.
https://www.smib.com.sg/pages/contact-us
We do not offer returns or refunds once an order has been confirmed and shipped. For exchanges or change of mind requests, a delivery fee applies. Please visit our Shipping Information page for details on the applicable fee. smib.com.sg/shipping
However, exchanges are allowed under certain conditions.
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Items must be unused, unopened and in their original packaging.
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Items purchased as part of a set or bundle must be returned as a complete set.
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Items marked non-exchangeable or non-returnable are not eligible.
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Plasma Scalp Massager is a personal care device and for hygiene and safety reasons, cannot be exchanged or returned once sold.
If you’ve received a defective or incorrect item, please contact us at info@smib.com.sg or through our Contact Us page within 7 days of receiving your order. https://www.smib.com.sg/pages/contact-us
For Singapore orders SMiB Singapore will not cover any return shipping fee for unattempted delivery, exchange and change of mind. Customers are responsible for arranging collection from our office or covering the re-delivery charges of SGD 3.99 which applies.
For overseas orders SMiB Singapore will not cover any return shipping fee for overseas orders in the event of unattempted delivery, exchange and change of mind. For returns from countries outside Singapore, you are liable for the cost of postage. Please refer to "Shipping" for the shipping return cost. smib.com.sg/shipping
When contacting us, please include your order number in your email to info@smib.com.sg or through our Contact Us page. This will help our team locate your order and process your request promptly.
Please note that, due to the nature of our products and for hygienic reasons, we’re unable to accept returns or issue refunds once a purchase is made.
In Singapore and many other countries, hair care products do not come with a “warranty” like electronics do. This is because these items, similar to cosmetics, are considered personal care products, and results may vary depending on individual factors such as hair type, scalp condition, lifestyle and usage habits.
Our policy is consistent with industry standards to ensure product safety and quality for every customer.
To get your personal referral link, sign in to your account and click the link below: Access the SMiB Referral Program http://smib.com.sg/referral-program
You can share your referral link directly via Facebook, X (Twitter), Email or copy the link to share through WhatsApp or other messaging apps.
When you find something that truly works, sharing it comes naturally. By referring your friends to SMiB, you’re helping them discover scalp care that makes a difference and both of you benefit.
The SMiB Referral Program lets you share your love for healthy scalp care with friends and both of you get rewarded for it.
You’ll receive $10 off your next purchase while your friend enjoys $10 off their first order of $100 or more when they shop through your referral link.
To know more, click the link here: http://smib.com.sg/referral-program
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Receive 500 points once creating an account. (Join Here) https://www.smib.com.sg/account/login
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Enjoy exclusive rewards, including points earnings and redemption, birthday specials and our referral program.
- Get the latest promotions exclusive to members!
You may visit our website Rewards - Join now or click the link below to find out more on how to earn and use the points. https://www.smib.com.sg/account/register
You can easily redeem your points during checkout or through your account.
For a step-by-step guide, please visit our How to Redeem page for full details.
Click the link here for a step by step guide: https://www.smib.com.sg/blogs/loyalty-program/how-to-redeem
Receive 500 points instantly when you create an account Join here. https://www.smib.com.sg/account/register
Enjoy exclusive member rewards and savings:
Special promotions, early access to sales and referral rewards.
1,000 birthday points (birth date must be verified 30 days in advance).
Enjoy more ways to earn points through exclusive member activities and promotions throughout the year.
Earn 5 points for every $1 spent, every 1,000 points = $10 off and every 1,900 points = $20 off with no minimum spend.
Your purchases automatically convert into points that can be used for future savings, giving you better value when you shop directly with SMiB.
Visit our Rewards Join Now section and click the link here https://www.smib.com.sg/account/register “Rewards” to learn more about how to earn and redeem points.
To receive your birthday reward, make sure your birth date is added to your account at least 30 days before your birthday. On your birthday, 1,000 SMiB coins will automatically be credited to your rewards account, no action is needed.
If you enter a birth date that’s less than 30 days away, you won’t receive points this year. The points will be awarded on your birthday next year as rewards are automatically processed by the system.
You can log in to www.smib.com.sg go to the rewards section to view and redeem your points.
Once redeemed, a promo code will be sent to your email for use on your next purchase.
Birthday points can be claimed once per year and will be credited shortly after your birthday date.
Follow these steps to ensure you receive your 1,000 SMiB birthday points:
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Log in to your SMiB Account https://www.smib.com.sg/account/login, make sure you’re signed in to your customer account on rewards.
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Go to “Ways to Earn” – open the rewards panel and select ways to earn.
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Find “Celebrate a Birthday” – click edit date next to this option.
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Enter your birth date – use the MM/DD format and check that it’s accurate.
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Save your date – click save date to confirm.
Once saved, you’re all set! On your birthday, you’ll receive an email notifying you that your points have been credited. Please note that birthday points are awarded once a year, on your actual birthday and it's not immediately after entering your date.
Our referral program rewards both you and your friend when you share SMiB with others.
Customer A (Referrer) must be an existing customer who has made at least one purchase.
$10 off will be given to Customer B (Friend) when they make their first purchase of $100 or more using Customer A’s referral link.
Once Customer B’s order is successfully completed, Customer A will automatically receive a $10 off coupon for their next purchase.
To maintain fairness, our system automatically verifies all referrals and may restrict or remove rewards for unusual or duplicate activity such as self-referrals or newly created fake accounts.
To get your personal referral link, sign in to your account and click below:
👉 Access the SMiB Referral Program http://smib.com.sg/referral-program
You can share your referral link directly via Facebook, X (Twitter), Email or copy the link to share through WhatsApp or other messaging apps.
You can find expert scalp and hair care advice on our SMiB Blog.
Our showroom is located in Singapore and visits are by appointment so our team can assist you personally. View our location here or email info@smib.com.sg to schedule your visit.
You can reach us through our Contact Page or email us at info@smib.com.sg.
SMiB operates mainly as an eCommerce company with a showroom available by appointment. Our team usually replies within one to two working days during office hours.
Curious what others think? Visit our Happy Customers page to read genuine reviews and experiences shared by SMiB users.
Yes, we do! Explore our range of SMiB gift box sets thoughtfully designed for sharing healthy, beautiful hair. Browse our collection here.
We welcome new partnerships! If you’re a salon owner or retailer interested in distributing SMiB products, we’d love to connect.
Please submit your details through our Distribution Page and our team will get in touch soon.
Due to technical issues beyond our control, WhatsApp support is currently unavailable, and we will be assisting customers via email instead.
Kindly reach us at info@smib.com.sg, where our team will respond to you as promptly as possible.
You may click here to contact us:
https://www.smib.com.sg/pages/contact-us